College Pointe Apartments

When I first moved it, I thought this place looked beautiful and safe, until I started looking closer and losing money. Absolute rip off for one. Their lease is outrageously ridiculous. My apartment came with a cheap old microwave. When I was moving out I read on the lease they will charge you $600 for a new microwave if they have to replace it, when they could get a new better one than what it came with for like $20-30. It's impossible to get ahold of the office and maintenance. My neighbors... apartment was broken into which broke their door frame and they weren't even able to lock the door. The apartments told them they couldn't fix it until they moved out, so a young couple with 3 small children had to sleep in a home that had got broken into, and now anyone could just walk in. I moved out 08/31, and still have not received word on when I will be getting my deposit back. This place is ridiculously priced, and has a lot of sketch people living there. You will never get ahold of the office unless you get off work early and make it there before they leave. Don't bother calling or emailing, they will not answer. Lee mas

If you're looking for a rundown apartment complex, where: 1) the office NEVER picks up phone calls, 2) management is rude and don't think for themselves, 3) maintenance requests take 1-2 weeks to complete, 4) neighbors are inconsiderate, 5) the property is NEVER maintained if it snows (i.e. they don't make attempts to plow it or at the very least maintain the drive ways, so it is essentially one big sheet of ice until it melts), then this is the place for you.

The property is grungy and the... tenants fit the property profile. It is not uncommon to hear some idiot blasting their music and/or revving their engine past midnight or the seeing the regular sight of cops and/or the fire department. Additionally, the property is marked as smokefree but I constantly smell weed around my apartment and regularly see people openly smoking weed in the parking lot.

Another perk of living here is trying to get repairs done. Don't expect maintenance for at least a week, even for urgent concerns regarding things like no hot water or leaking dishwasher. Honestly, don't be surprised if it takes them 2 weeks to address your issue. There were several times throughout a month where my water heater stopped working in non summer months and my URGENT ticket was submitted on a Thursday but the crew didn't get to me until Monday or Tuesday. This happened weekly over the course of a month, where they'd come in each week to replace another part on the water heater until they finally replaced it a month later.

Electronic payments and late fees are ridiculous as well. If pay with your checking account and 2 of your e-payments are returned, they force you to pay by cashier's check or money order or use your card which also adds a 3% fee. I was on time with payments for the 2 years through the COVID pandemic and I ended up having 2 payments returned during a 3 month period after recently starting a new job on a different pay schedule than my previous one. I had to go to the office to find out they blocked me from making any further payments using my checking because of "company policy". Never in my previous experiences with apartments since exiting the military have I ever heard of this. All my other apartments, just did the usual return fee or late fee. Lee mas

Good morning Jennifer,

I’m a resident of College Pointe apartments. I’ve lived in apartments most of my life by choice, mostly for the convenience. Some of my communities were wonderful and others as nightmares not worth mentioning.

I wanted to address the staff of Jessica, Amanda, Brit, Luke, Jo, Jose, and I know there are a few more, they are just wonderful!

Jessica and Amanda are a prefect office team, caring for their community shown by their actions. It means so much that they can be... depended on to follow through and do whatever is best for our community, especially nice is they don’t complain about it. I’ve seen them walk the grounds, get their hands dirty so to speak, that alone shows their level of dedication. I believe they do their best to make us all feel like valued and safe residents!

Brit and his team, their efforts of keeping our community in proper working order do not go unnoticed. They are quick, efficient, hard working, and polite with any interactions between them and our household! I appreciate how hard they work to keep an older property running at its best! I’ve seen them interact with other residents even driving through our community, they always seem like they’re listening and trying to come up with the best solution on all sides; at least that has been my experience!

They are by far one of the best office & maintenance teams I’ve encountered! They make this a better place to live because of their attitudes and dedication to us, to put it plainly, a well oiled machine!

Thank you for taking the time to read this and even more for keeping quality people like them on your staff! Lee mas

Management never answers the phone. In order to talk to someone, you either need to wait for a call back or go to the office. I had just noticed a warning on my door for not paying rent, which I had done this past Friday but because of a bug, the app didn't log it and my account was marked as delinquent even though I have never been late in paying rent. So I had to drive down to office to make another payment late fee because of a bug in the app. Additionally, after this, I performed a more in... depth search of my email inbox and found that the app sends payment confirmation when it feels like it. It's currently March and the last email verification I saw was from Jan 2022. Prior to that Oct 2021. Very inconvenient and frustrating.

For the going on 3 years I've resided here, my apartment has had constant maintenance issues with appliances (water heater, garbage disposal, toilets, bath tubs) and each maintenance request took a week if not more for maintenance to stop by. Additionally, they don't clean up after themselves after performing the maintenance. There is still a toilet seat sitting in front of my apartment from when they finally replaced my leaking toilet and that was almost a year ago.

My section of apartments is quite noisy. Often, people will be blasting music in their cars at all times of day/night, even during "quite hours". There are also some people that game/watch tv loudly. My gauge of volume is if all of my windows are closed and I have to turn my volume up to drown someone else out, then it is loud. This is worse for me during the day since I work remotely and definitely impacts me if/when I have conference calls. Very discourteous in my opinion.

The apartment complex does not maintain the grounds if/when it snows. The most recent snow storm in Dec 2021, they made absolutely no attempts in shoveling snow or at least maintaining the driveways. Essentially, the entire property was one big ice sheet until it melted.

Once I can afford to buy a house, I'm moving out of here. Lee mas

I’ve been here two years, and I’ve always had good responses from the maintenance crew. They really stepped up to help me when my refrigerator was leaking or when my dryer stopped working. This place is a little old and well used, but I think it’s worth the cost. Parking is a problem, but there is street parking behind the south end of the apartments toward Vista Park. Oh, and the trees on the property are huge and beautiful.

Also, management has changed, and the new management is very... professional and respectful. Lee mas