The Dock at Surprise Lake Apartamentos

Thank you for all you have done, the new staff has been doing an amazing job; and thy r making sure everything is done by the rules n done proper!!!! Appreciate the staff in the office Mandi, Dita thanks Ladies

Be sure to rent a 3rd floor apartment. 1st and 2nd floor apartments must listen to footsteps late into the night and again starting as early as 4:30 A.M. Your own vibrating washer will keep your attention while you do laundry, and you will also hear anyone above you doing laundry. You can't cook anything in the apartments because the fan above the stove works as poorly as the fan in the bathroom. The entire apartment stinks if you cook.Whoever installed the new bath tub did something wrong... because it will creek every time you put a foot down or move. The bedrooms only have one window which is OK in the summer and fall, but extremely dark during the rainy winter and spring. The same is true about the living room. People smoke cigarettes on the patios and decks, so if you don't like second hand smoke, you will have to keep your windows closed during the heat of the day and the evening. There are no ceiling fans or air conditioning units and you'll want those. They don't trim and cut back the ugly shrubs on the waterfront, so even if you can see the lake, once the shrubs green up, you'll lose a big chunk of your view. When major things happen, they don't email you a warning; for example two weeks ago, someone knocked down our mail boxes. It looked like a slum, but the company didn't even clean up the mess. I called on Wednesday, 3 days after returning from a trip to be told, "The contractor isn't putting the new boxes up until next Tuesday." I asked why they didn't at least clean up the unsightly mess. There was no answer to that question. Later that day, the new boxes were put in; however, new keys would not be issued until the following Monday. They never emailed us to say, "Sorry for the inconvenience, but your mail will be held at the post office. In fact, no email was sent out until 3:00 PM on Monday, April 22nd. I finally got my mail on April 22nd, some had a post date of April 12th.
Many, not all, people in the office are not nice. It seems they've been schooled in customer inconvenience not service.
Utilities are high. In the 3 story(not townhouse)buildings your water bill is based on the entire building's usage. In all, my utility bill, is at least $173.00 additional dollars per month, 100 is water and sewer. The water is undrinkable, so if you're smart, you won't drink it.
There are a lot of new apartment complexes in Milton. I can't wait for my lease to be up. Lee mas

Kacey and Brandie and Monie help us get our new place they went out of there way to help us. Can’t wait to move in

I chose this place because of the location and the trees. However, we haven't been able to use the pool because it's dirty! The Jacuzzi hasn't been in working order when we've attempted to use it. There is only one garbage bin and people throw their garbage everywhere. Obviously not enough garbage containers and yet we are being charged as if they are going house to house to empty garbage. The rates fluctuate every month and I'm starting to think that it's because of the garbage and also water... use. We don't use that much water. We pay more for this apartment now than we did for the house. I'm moving out as soon as possible. Don't even get me started on the dog noise and the doggy messes. You pay extra for everything, parking, garbage, late fees, inconvenient access to personnel who are nice when you are signing up but then jekyl and hyde once you're in. I can't wait to get out! I give it a fair rating only because of the location. Still, for the $$ it's poor. Lee mas

Nice place to live. Older buildings, but very well maintained. Some units have been upgraded, but not all of them. Lake view apartments are few, but worth the extra to get one. Exercise room is small, but has the equipment needed. Indoor outdoor pool is nice. Biggest issue is parking, If you can afford it rent a covered spot. Very quite area, and only minutes from Federal Way and I5.