14/11/24
Verified Renter
The longer I live here, the less care I see being taken care of the building. The hallways are dirty and smelly and all of the exterior doors are very loud which affect residents especially on Friday and Saturday nights when people are partying and constantly going in and out. One morning I woke up to a spilled beer in the elevator and a jack daniels bottle on the floor. People cram their trash in the trash shoot so it blocks the doors open and the entire hall way smells of trash. They have to... access my apartment once a week for some excuse of a reason. There was plastic and torn up paper stuck to the floors for a month and I felt embarrassed to have any guests in my home. I am slowly disliking living here every day.
Reseña de Apartments.com
Administrador de la propiedad en Bell Overlake respondió a esta revisión
Thank you for your feedback. I am sorry to hear you have not been happy with your experience here at Bell Overlake. The 3rd floor carpet has been replaced which is great news! For any concerns of cleanliness, please reach out to us at... Overlake@bellpartners.com and we are happy to discuss this with our cleaning company for improvement in service. Regarding the trash chutes, we will be addressing this with residents as trash needs to be disposed of at the bins when trash is out for pickup, this is the cause for any backed up trash on occasion. If you do notice any issues of a backup, please let us know & we are happy to get it cleared as soon as possible! Regarding access concerns, we take privacy and security seriously and I would love to chat with you about this concern as I do not have any record of weekly entries to any homes. Please reach out to us directly at Overlake@bellpartnersinc.com- Mackenzie Norberg | Community Manager
