Riverpark Apartments

I couldn't be happier with my experience at Riverpark Apartments! The staff here are incredibly helpful and always go above and beyond to ensure residents are comfortable. Whenever I've had a maintenance request, it's been addressed promptly and efficiently, which is such a relief.

I'm also thrilled about all the new upgrades happening around the complex since Fairfield took over. Everything looks fantastic and cleaner, making it a truly enjoyable place to live. The security measures in place... make me feel safe and secure, which is really important to me.

Overall, Riverpark Apartments is a wonderful place to call home, and I highly recommend it to anyone looking for a great living experience! Lee mas

I've been extremely disappointed with the new management at Riverpark Apartments. They seem to have zero regard for the well-being and concerns of their residents. Recently, I fell victim to a theft in the supposedly "secured" parking lot, and when I reported the incident, the management team showed a complete lack of interest or concern.

To make matters worse, there is no onsite patrol to ensure our safety, despite the parking lot being advertised as secure. The leasing office staff are... unfriendly, unhelpful, and downright disrespectful. When I tried to report an issue with accessing the building, they refused to even listen to my problem, citing that their office hours hadn't started yet.

I've also had a pending service request for a leak in my window for over two weeks, and it's been completely ignored. The lack of attention to maintenance and resident concerns is appalling.

Based on my experience, I would strongly advise against considering Riverpark Apartments as a potential residence. The management team's apathy and disregard for resident safety and well-being make it a place to avoid at all costs. Lee mas

As a current tenant, I would not recommend Riverpark to anyone searching.

1st experience (last yr) in a 4th floor unit. At 3am, my fire alarm started going off and Come to find out there was a leak pouring through the alarm and into my unit. By the next morning the carpet area was stained, and the wood floors started bubbling from damage. While at work, maintenance simply mopped the floor and removed the alarm (Not even replace as they didn’t have anymore. Ps, 6 months later it wasn’t replaced... lol). I had to chase them down to fix the flooring, carpet and alarm which took another week.

Only issue at the time so I gave them the benefit of the doubt and signed a new lease for a different unit (Current). Why, people in the community are kind and close to work but…..

First issue on current unit: A burn smell was coming from the washing machine early into my lease. I reported this, they looked at it and said it was fixed. The next time I used the washer, I left the house for about 30min and when I came back to my apartment it was smelling like something was on fire and the washing machine was soaked in water and completely ruined all the clothes I had washing. This was a definite hazard and safety issue which I reported and it took multiple weeks to resolve as they had to order new machine. The issue is that it was brushed off as a minor issue until I reported this AGAIN.

Fast forward 2 months ago, another leak but this time in the hall way. Can’t make this up, 1am I walk to my bathroom near the entrance and step on a puddle of dirty water flooding my hallway. I open the door and maintenance is literally power washing the hallway carpet water INTO the corner units (mine and potentially 2 others). Maintenance sees me and literally says “I’ll clean that when I’m done”, not even a simply sorry. After reporting this to management, they also just said sorry and nothing was done at all about what happened. At this stage, I even felt the need to report it to BBB and never got a response from Equity Residence or Riverpark. The only applicable resolution at this stage is to get out of the lease.

I’ve never left a review before and normally try not to make a big deal but I just wanna help any future tenant from making a mistake coming here. Lee mas

I lived at Riverpark for a number of years, it was great several years ago, but changes in management/staff and greed has made it a terrible place to call home.

Here are some recent events that have occurred:

1. They cannot hold onto staff, fresh faces every couple of months. All capable maintenance staff has left. Expect broken things to stay broken for a while.

2. Elevators are out of service for months at a time, causing you to lug any purchases up the stairs.

3. Door fobs constantly... stop functioning and have gone offline for over a month straight. To work around, they disable security/fob system and let anyone in.

4. Leasing office is rarely staffed.

5. Hired parking enforcement will ticket any non-residents. If you wish to have a guest over, you need to obtain a visitor pass from the leasing office and give it to your guest. See point #4. Riverpark will not waive any ticket.

6. All apartments have smart locks which run on batteries which run out quickly. It is your responsibility to report a low battery. If your battery dies, and you are locked out after hours, you will be charged $250 fine to admit you into your unit.

7. With the addition of smart locks (point #6), you are now charged $75 per month for a technology fee.

8. Rent never decreases. Even if units next to you are renting lower than what you are paying, your rent will not adjust lower if you request it on your lease renewal.

9. Broken appliances and trash scattered throughout the property.

10. Searching for your deliveries in the package room is often a 20-minute adventure.
Lee mas

Overall the apartment is in a good location and has decent floor plans. But thats all good about this place.

But my nightmare started after I moved in to this apartment. The leasing office team members do not provide any kind of support. We have maintenance requests open since we moved in to this apartment and they are still not serviced. Some service requests are high security risk (like door lock not working) and one would expect to get some immediate help with issues like this. But its more... than 5 months and I am living with an Open Door Lock.

And you also have to deal with foul smelling dirty common areas which seems like a homeless camp zone of Capital Hill. During rain the parking lots get filled with more than 1 inch of water for weeks.

If you are thinking of moving to this place, I would recommend to look somewhere else and you would live lot more peacefully. Lee mas