Highland Apartments

As a tenant at a property managed by NW Apartments, I feel compelled to share my experiences, despite its fabulous location. Firstly, the lack of responsiveness from the management team is highly disappointing; emails and phone calls often go unanswered for days, if not weeks, leaving urgent matters unattended. The maintenance and cleanliness standards are dismally low, with common areas, especially the trash disposal zone, rarely cleaned, leading to unsanitary conditions. This is particularly... frustrating given the overpriced nature of the property, which one would expect to ensure top-notch services and maintenance. A notable example of mismanagement was when my parking spot was mistakenly allocated to another tenant, a clear oversight that caused me considerable inconvenience. Furthermore, the poor sound insulation in the building is a constant annoyance, as I can clearly and loudly hear the upstairs tenants, disrupting my peace and quiet. This is again surprising given the high rental cost, which one would assume includes a certain standard of living quality. Additionally, the near impossibility of getting in touch with anyone in a position of authority at the management company exacerbates these issues, making it difficult to address these concerns in a timely manner. Overall, while the location of the property is undeniably attractive, the combination of unresponsiveness, poor maintenance, noise issues, and overpricing significantly detract from the living experience, leading me to advise potential tenants to thoroughly consider these factors before making a commitment to this property. Lee mas

great apartment if u want to hear everything your neighbors ever do. literally I can hear my upstairs neighbors snore. at least when their dog isn’t making too much noise to cover it up.