2/2/22
Don't waste your time
Asked to see a one-bedroom, was shown a two-bedroom. This was a very nice unit with a spacious kitchen, beautiful countertops, a large bathroom vanity, and full-sized, front-loading washer and dryer. These were the features that really sold me on the place. I normally won’t do business with a property that charges both pet deposit and pet rent, but opted to give them the benefit of the doubt. I asked point-blank twice whether the unit I would be getting would look like what I just saw and was... told yes except the bedroom would be lofted and the main floor would be wood. I raved about how excited I was about the kitchen and nothing was said to the contrary.
The application process was a pain as they send everything via text message to complete on your phone. There were technical problems that took a day to work out and I never was able to view the unit I’d move into via the link they sent.
When I finally did arrive for move-in, I found a place that had a small kitchen with laminate counters, a laminate vanity that extends only inches from the sink, and top-loading apartment-sized washer and dryer along with a host of problems such as scratches, chips, paint splatter, and some safety issues.
It took the manager three days to get back to me only to disregard anything I had to say even when asked what I wanted them to do. The only solution offered was that I could move into another unit but would have to requalify, pay whatever that rent was, face early termination for not giving 30-days notice, and pay a $200 cleaning fee for an apartment I never moved into.
They had no intention of doing anything to rectify the situation nor give me any respect. Don’t waste your time even visiting this place.
Reseña de Apartments.com
14 personas encontraron esto útil
Administrador de la propiedad en The Kennedy Building respondió a esta revisión
Hi,
We are sincerely sorry and disappointed to read of your poor experience upon moving into your unit. We appreciate your feedback, as it is valuable in helping us make important improvements; Please feel free to reach out to WeCare@udr.com with... additional information so we may better understand what occurred and how we can make things right.
Kind regards,
Rachel C.