4/1/25
Verified Renter
The initial tour was great. After signing, the lack responsiveness, availability, and punctuality from the team is astounding. When pressed on this specific subject, the responsibility seems to shift to whoever is one staff or “holiday hours.” There seems to be a lot of lip service and lack of consistent follow through.
Reseña de Apartments.com
Administrador de la propiedad en The Waverly respondió a esta revisión
Good morning,
We are are very sorry to hear that you are having issues. You made this review anonymously but we would like to assist you. We were a bit short staffed during the holiday and delayed on emails but it is no excuse for the lack of... customer service.
Could you please reach out to me directly at waverlymgr@greystar.com as I would love nothing more than to assist you on any issues or concerns you have had since you moved in?