Lookout at The Ridge Townhomes

Got the keys from management and then walked into the unit and the maintenance then asked if we wanted to come back another day. Like I just payed a prorate for the month you did it down to the exact days, then I walked over and another one of you is saying now that you just paid, can you come back another day with your haul truck and people to help you move? Communication here sucks! There were no blinds, painting not done, not even a working kitchen sink. Got food poisoning the first month... from the fridge not working right. The dish washer I had to hand empty because it was broken because they never connected it and took months to fix. Have dealt with ants on our own because they never got back to us. The microwave broke within 3 months of being here. And the washer and dryer needed to be replaced and it took them 6 months to do that. Literally to have a guy out to look at it. Lee mas

I have been at my place for a week and a half. When I got the keys and went in, I was appalled. Nothing had been painted. There were chips on moldings discoloration on walls. And the laundry room had dog chew marks all up and down the molding of the door to the laundry room. They had painting redone, but they only did the moldings when I came into my apartment there were paint flash everywhere. Some of the moldings had thick, drip dried paint drops. None of the walls have been redone that needed... to be redone. And to top it off last night was a first night. I went to use the oven and the door fell off. These are not professional painters, and I do not want them in my apartment doing any work. I am so upset. Then I get an email saying that someone will come tomorrow at 2 o’clock to fix my oven door. Well I worked during the day like most people. I haven’t even unpacked everything I’m afraid I’m probably gonna be leaving and getting out of my lease. I’ve offered to hire professionals and I would pay for it with the condition that they let me go month-to-month. I have not heard back from management. I really do not want to leave. I love the apartment, but it’s not acceptable for me at my home. So frustrating. Then I started looking at reviews for the property., I probably should’ve read them before making this decision. I just think people need to know. Lee mas

My husband and I have lived here for two years and we absolutely love it here!! The management and maintenance staff are always extremely friendly, helpful, knowledgeable, and work extremely hard every day! We love our home, the beautiful views, and the staff!

Please do yourself the favor of looking somewhere else. This complex is nothing but a headache. I really like the actual space - for the price, I don’t think I could find a comparable 2 bed/2.5 bath anywhere in the Portland area. The area is decent, and while the parking situation is embarrassing (people will likely take your space), I feel relatively safe here. The views are great too.
What makes this place actual crap though is the management of Avenue 5. While the team here is nice, you... likely will get told flat out lies because they simply don’t know the answer. It’s unacceptable. When they had a guy covering as property manager one time when doing a transition, he told me he’s never seen such a disorganized place. I could have seen myself living here for a few years or even moving into the nice 4 bedroom townhomes they have, but now I can’t wait to just get out of here. Lee mas

The lock broke to our apartment last night. We called their maintenance line with no call back. We then left a text. They said that it’s not an emergency . I’m sorry, it’s cold and raining and their lock is not working leaving my family out in the weather. I’ve been to their office multiple times today and no one has been there even though the hours on Saturday are 10-6 posted on their door. This isn’t the first issue either. I HATE theses ignorant people.