Lookout at the Ridge Apartamentos

I have been at my place for a week and a half. When I got the keys and went in, I was appalled. Nothing had been painted. There were chips on moldings discoloration on walls. And the laundry room had dog chew marks all up and down the molding of the door to the laundry room. They had painting redone, but they only did the moldings when I came into my apartment there were paint flash everywhere. Some of the moldings had thick, drip dried paint drops. None of the walls have been redone that needed... to be redone. And to top it off last night was a first night. I went to use the oven and the door fell off. These are not professional painters, and I do not want them in my apartment doing any work. I am so upset. Then I get an email saying that someone will come tomorrow at 2 o’clock to fix my oven door. Well I worked during the day like most people. I haven’t even unpacked everything I’m afraid I’m probably gonna be leaving and getting out of my lease. I’ve offered to hire professionals and I would pay for it with the condition that they let me go month-to-month. I have not heard back from management. I really do not want to leave. I love the apartment, but it’s not acceptable for me at my home. So frustrating. Then I started looking at reviews for the property., I probably should’ve read them before making this decision. I just think people need to know. Lee mas

My husband and I have lived here for two years and we absolutely love it here!! The management and maintenance staff are always extremely friendly, helpful, knowledgeable, and work extremely hard every day! We love our home, the beautiful views, and the staff!

Please do yourself the favor of looking somewhere else. This complex is nothing but a headache. I really like the actual space - for the price, I don’t think I could find a comparable 2 bed/2.5 bath anywhere in the Portland area. The area is decent, and while the parking situation is embarrassing (people will likely take your space), I feel relatively safe here. The views are great too.
What makes this place actual crap though is the management of Avenue 5. While the team here is nice, you... likely will get told flat out lies because they simply don’t know the answer. It’s unacceptable. When they had a guy covering as property manager one time when doing a transition, he told me he’s never seen such a disorganized place. I could have seen myself living here for a few years or even moving into the nice 4 bedroom townhomes they have, but now I can’t wait to just get out of here. Lee mas

The lock broke to our apartment last night. We called their maintenance line with no call back. We then left a text. They said that it’s not an emergency . I’m sorry, it’s cold and raining and their lock is not working leaving my family out in the weather. I’ve been to their office multiple times today and no one has been there even though the hours on Saturday are 10-6 posted on their door. This isn’t the first issue either. I HATE theses ignorant people.

I've had so much frustration since moving in here. I've had round after round of maintenance issues, and after two and a half months I still don't have a working washing machine. First it stopped midway through the cycle and wouldn't go anywhere, then they supposedly fixed it but it wouldn't do anything whatsoever except lock the door, then they swapped out the washer but they put it on the right side and the door opens on the right so I was unable to open the door. They "fixed" this by... removing the laundry room door but the washing machine was out of balance and wedged the door shut with my laundry inside. Two weeks later they finally swapped the two so I could open the door, but it was still very badly out of balance and leaked all over the floor (front load). I'm unable to balance the washer due to a rib injury so I put in a maintenance request. It's been two weeks and they still haven't fixed it, even though it would take about 5 minutes. I'm two and a half months into my lease and I've never had a working washer. I'm using the laundromat, which is costing me about $125 per month.

Additionally, the living room and bedroom heaters didn't work; a maintenance request fixed the living room but not the bedroom. The garbage disposal stopped working and maintenance took two days to get out, which left free-standing dirty water in my sink for two days. While this was going on, there was also a leak under the sink. The dryer take two hours to dry a load and steams up the entire apartment. I haven't even bothered with a service request on that because at least it's working!

I really don't recommend this apartment complex. They're beautifully built and poorly maintained, with office staff that really doesn't seem to care. Lee mas