Encore Townhomes

The move in date is always provided in writing prior to the applicant paying for anything. You would have had an opportunity to make adjustments to the move in date before you paid the $550. You were not "locked" into anything. You agreed to the date... in writing before paying the earnest money. Lee mas

We are so glad to hear you are happy living in Hobart! We agree, Mike is a pretty fantastic manager! In regard to the other things you mentioned…we appreciate the feedback! We realize we can’t make every accommodation for every renter, but we sure... are glad you have chosen to live with us, and we are especially grateful for the positive report! We’ll be sure to let Mike and his team know. Lee mas

Thank you for taking the time to review Encore. We appreciate you sharing your concerns with us as we take them very seriously and hope to come to an amicable understanding! I see that your first residence was Encore Terrace in Hobart. In looking at... the records, I find that the apartment you moved into there was brand new, and upon move-out, the photo documentation shows that the freezer door was damaged from using a cleaner that removed the black finish. Other charges included a new toilet seat and your final water bill. That account was paid in full, so there was no lack of communication as you stated. Your second lease was at Terrace Lake in Green Bay. You both signed the lease and did not move in due to what you said was a job transfer. You mention that it is understandable that you would lose the deposit, but in fact you did not. You also mention that “(the manager) told you that you were ‘off the hook’ for any rent in May”. However, in reading the full message, I find that the information was stated thus “ …you will technically be responsible for the rent until it gets rerented. So the sooner you put the notice in, the sooner I can find someone new in the unit, and you're off the hook.” We were able to rent that apartment for a May 16th move in date so not only were you refunded the deposit of $500 which you claim you forfeited, you were also refunded $419.90 for May’s rent in addition to having your lease voided with no further responsibility on your part. Your claim that you have “lost” money and other erroneous statements are unsubstantiated and untrue. We welcome any qualified renter to our communities and wish you only the best in your future endeavors.
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