24/2/25
Not what they advertise!
I really like Lexington Management overall, however they advertise as a smoke free property and that just isn't the case! We have been at this property for a year and really enjoyed it until...... we could smell smoke and Marijuana!
We reported the situations immediately to management. We were told they were doing an "investigation" but they could not tell us the results. We are currently on week 3 of smoke interrupting our lives. I have asthma and am allergic to tobacco so this affects me... immediately and severely. Lexington has done nothing! I purchased a special detector used by hotels to document the occurrences. Lexington staff is avoiding our calls and told us we need video evidence or physical evidence like cigarette butts before they will do anything.
So really the lesson is, if you can get away with it, we don't care! I would have highly recommended Lexington had it not been for this experience!
Reseña de Apartments.com
Administrador de la propiedad en Terrace Lake respondió a esta revisión
Thank you so much for sharing your feedback, and we truly apologize for the inconvenience this situation has caused you. We completely understand how important a smoke-free environment is.
We want to assure you that we take these reports seriously.... However, without physical evidence such as cigarette butts or visible signs of smoking, it’s difficult for us to pinpoint the exact source of the smell. While we’re unable to accuse someone without clear evidence, we are committed to investigating every complaint thoroughly. We regret that we’ve been unable to resolve this matter to your satisfaction so far, and we appreciate your patience as we continue to address the issue.
Thank you again for your understanding, and we hope to resolve this situation as quickly as possible.