Covey Homes Bella Citta

TLDR: The quality of the neighborhood has gone downhill in almost every aspect. 5 managerial changes in 3 years and rampant neglect have led to ever-worsening conditions and make it a haven for lousy neighbors.

Top complaints:
1. Rules not enforced - cars park all over the street, sidewalk and grass, making roads hard to navigate and have even blocked emergency vehicles.
2. Management - practically non-existent. I couldn’t tell you what they do all day. Seem more concerned with signing new... tenants than keeping current ones.
3. Neighborhood upkeep - non-existent. Landscaping in shambles, utilities stay broken for months/years.

More details:
4. Rules & codes - are not enforced. Residents often use their garages for storage/living spaces instead of parking their cars, and instead park on the street and in overflow/guest spaces. There are open spots throughout the neighborhood, but residents would rather violate the lease and inconvenience/endanger their neighbors than park farther away. Also makes the neighborhood look shoddy.
5. Landscaping - The grass is gone, it’s all just weeds. Landscapers come weekly to cut nothing. Mulch has been gone for years, irrigation lines lie exposed and broken all over. Water is wasted and dead plants are everywhere.
6. Neighborhood utilities - two management teams have yet to fix a cross-walk sign that is hanging dangerously over a sidewalk. The path lights around the neighborhood that haven’t had electricity for a year. The gates break often and stay open for weeks at a time.
7. Security system - they replaced Vivint with Rently and called it an upgrade. It’s anything but.
8. Dog poop/park - dogs wander off leash and owners don’t pick up after them. Dog park used to have grass but now it’s just wood chips and no one uses it anymore. Not maintained, shreds of landscaping fabric everywhere.
9. Prices - like everywhere, they keep going up and up while taking more and more away.
10. Build quality - cheap and often outright dumb. The Internet connections are in the garage, so modems and routers stay out there in the hot, humid summers. The shower walls allow mold to collect like nobody’s business. The faux-wood floors warp and peel and are replaced immediately upon move out. The walls only came primed, not even painted white.

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The new management company ZRS took over and their first day in office was a disaster. They locked their residences out in the cold and had about 15 of us standing in the cold for 20 minutes trying to pay rent and ask questions about our lease.

There is no street parking allowed and maybe only 20 total parking spaces. If you have more than one large vehicle, good luck to you because not only will they tow your car but charge you a fee for parking on the street. The units are infested with millipedes. And property management does not communicate well especially in regards to important matters such as rent/ maintenance issues. Insanely hard to get through to them whether through email or phone. And when you do get through you get really... horrible, insincere service. My unit was still being cleaned and worked on move in day and wasn’t done very well. Never given any sort of direction on property rules and regulations. Other than that the units are rather large and the community of people seem very kind. Read More

Aside from luxury amenities that we thought we would have and enjoy being removed our townhouse is a comfortable size. The grounds are kept nice. Most of the other people in the community are respectable and clean. The location is wonderful. Only one thing someone could be concerned with is lack of parking. We are fortunate and only have 2 vehicles and live near open parking, but I see the issues parking causes for others.

The community is beautifully designed and well thought out also with the exception of one experience, the neighbors have been friendly and always say hello.