Windsor Ludlam Trail Apartments

Windsor Ludlam Trail is a great place to live. I love the rooftop pool, full gym, dog park, friendly and professional onsite leasing team and in walking distance to grocery stores and several restaurants.

My tenure at this residence has been plagued by numerous issues, creating an overwhelmingly negative experience.

Firstly, as they chose to be excessively meticulous in inspecting my move-out, they decided to retain my $500 deposit, citing debris on the microwave door and alleged damage to the refrigerator. However, the photos I have provided show the opposite. Additionally, I had paid $100 for a cleaning service, and the minor spot on the microwave could easily have been addressed.

The... parking policy has been misleading. Before moving in, I was promised free visitor parking until the opening of Sushi Sake, which has not materialized, yet charges persist. Consequently, people are resorting to parking in the FIRE LANE and in the middle of the street, posing a potential hazard.

Substandard craftsmanship was evident during a power outage, resulting in the loss of groceries valued at over $300. When I brought this matter to management, I was not offered any compensation for their negligence.

The garage pressure cleaning left my vehicle covered in dirt after I had just paid $100 for a car wash/detail. Despite bringing this to management's attention, no compensation was offered.

Persistent fire alarm disruptions, attributed erroneously to vehicle parking in the garage, demonstrate a disregard for resident safety and well-being. Discussions with the local fire department revealed management's assertion to be unfounded.

Despite ongoing construction, the pool remained inaccessible throughout the summer, yet residents were still charged an amenity fee.

Lastly, my vehicle was vandalized, incurring $5,000 in damages due to inadequate security measures exacerbated by the constant malfunctioning of the garage gate. Common practice would involve having security during gate malfunctions, which is nonexistent here. Yet, we are charged a parking fee under the assumption that our vehicles are safe from vandalism. No compensation was offered to help alleviate my repair bill. Read More

A very welcoming community with the best amenities, safe parking, and high quality apartments

Prompt response and very knowledgeable and friendly technician. Windsor all meets the needs of the residents.

The staff en maintenance team is very responsive and professional