3/21/25
NOT RECOMMEND
Terrible service! In the six months I've lived in this complex, I've never been able to use the grill due to constant excuses: events, office closures, or someone else using it.
Two days before my birthday, I clearly asked if I could pick up the grill keys on that specific day, and they told me they would be available until 5:30 PM.
But on the day of my birthday, when I arrived, they told me the keys were only available until 11 AM due to some internal event! This is not just unprofessional,... it's absolutely absurd. They can't even provide accurate information about their equipment's working hours!
I stressed that it was important to me, that it was my birthday, but they didn't care at all. As a result, this situation brought me to tears on my special day. I've never experienced such heartlessness and disrespect. I'm shocked by this attitude.
I would not recommend this complex to anyone!!!!!
Review from Apartments.com
Property Manager at Lazul North Miami Beach Apartments responded to this review
We're truly sorry for the inconvenience and miscommunication regarding the grill keys on your birthday. Your feedback is important, and we will work to improve our service and communication.