11/20/24
Great property, terrible management
Evidently my previous review disappeared. This property looks beautiful on the surface—don’t be fooled.
The fire alarms go off randomly and frequently. Especially if there is a storm. The “mail room” is a wreck. There are Amazon lockers, but packages end up just sitting out in the open in the breezeway. Frequent unexplained power outages. Our apartment has a Nest thermostat that has gone out 2-3 times since we’ve lived here, and apparently maintenance will only come during business hours.
Pet... waste is frequently left in the halls/stairs for days at a time.
Oh, but don’t put your trash out at the wrong time of day. Because despite all the other issues, this is the one they’re truly concerned about and you will receive a fine.
If I could break my lease without a fine today, I would in a heart beat.
Review from Apartments.com
Property Manager at Cortland Westshore responded to this review
Hello,
We regret to hear you have not liked your experience at Cortland Westshore. Some of these items are controllable by management, but others are up to the behavior of your neighbors. We try to mitigate where we can the actions of others.
The... most recent fire alarm issues were due to the hurricane that flooded out our electrical room. This caused a conduit to become wet which resulted in a power outage in about 45 apartments. We have since resolved this issue and are working on a hardscape design to divert water from future natural disasters.
The mail couriers are instructed to deliver to the apartment doors if they do not have a delivery code for the lockers. Sometimes, they unfortunately do not drop off packages in alignment with that request. To help with this, we perform package locker room audits 3-4 times a week to help put everything in its right place.
Our service team will always respond during business hours, and will respond to emergencies after hours. Your thermostat being out would be considered an emergency. Please call the service hotline at 855.922.4024 if you run into future issues.
If you have any spots that need extra attention, whether due to the presence of pet waste or trash, please let the office know. We have four people on the janitorial and porter team that can get the job done.
If these answers do not suffice, feel free to stop by the leasing office and we can discuss other options. We want you to be happy where you live and do not want anybody to feel trapped, so please feel welcome to get in touch with us if there is anything we can do to turn your experience around.
Talk to you soon,
Ryder Bilter, Senior Community Manager
