3/11/24
DO NOT BE TEMPTED
They do not make repairs even if it puts them in breach of our lease agreement. Hot Water heater has been broken on and off since sept 23 they come out fix it then a week later it breaks again. Even now as i sit here typing it they just fixed it yesterday and it was broken before midnight yesterday. Went down to the office only to be brushed off and told to call emergency maint. after hours well GUESS WHAT no answer and they don't have a voicemail set up. No heat at all this winter work order... has gone completely ignored. Refuses to give rental credit even though they have been in breach of our contract since sept.
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Property Manager at Mirela North responded to this review
We deeply regret any inconvenience caused, and we are committed to addressing this matter promptly. We understand the urgency of the situation, especially during the winter season.
Additionally, we appreciate your feedback regarding the difficulty... in reaching our emergency maintenance line. We will investigate this matter to ensure that there is a reliable and accessible system for residents to report emergencies after hours.
Please provide us with your unit number and contact information so that we can speak with you directly. We value your tenancy and want to restore your confidence in our property management.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to rectify these issues promptly.