6/17/24
Incredibly Rude Management
My quote for a pending application had gone up literally overnight so my roommate had called to seek resolution in this matter. My roommate was faced with a hostile attitude from the leasing agents, who were not only rude but refused to allow her to speak with the manager. I therefore began to call periodically, as I was unable to reach any of the agents. I called once at 12:36 pm, no answer. Then I rang twice at 1:10 pm, the second time I finally got through to someone (then got hung up on)... .
When I finally got a hold of one of the leasing agents, her tone was incredibly hostile, but more importantly I could barely hear her. I very kindly let her know she was a bit muffled and I couldn’t understand her and she hung up on me. I called back immediately thinking perhaps she was unable to hear me, only to be sent straight to voicemail. So I repeatedly called back until the manager eventually picked up and he was unbelievably rude, nasty, and also said “that never happened.” I would give this place zero stars if I could.
Increasing the quote is one thing; it’s business. That’s not why I am leaving a 1 star review. The mind blowing degree of unprofessionalism, attitude, and nastiness is another experienced not only by myself, but my roommate and her guarantor. If the leasing management team is a reflection of the complex, I would strongly advise you to choose one of their competitors.
Review from Apartments.com
1 Person Found This Helpful
Property Manager at SkyHouse Channelside responded to this review
We apologize for any inconvenience during your application process. Three out of four applicants have still yet to complete their applications, leading to a delay and a change in pricing, which updates daily, and is a common practice among all... apartment communities in our area.
One of our leasing agents spent thirty minutes explaining the needed steps to the guarantor and how to get the application pushed through. Unfortunately, we missed their multiple calls as we were assisting other residents. We called your roommate back and left a message outlining the remaining requirements.
Our team maintains professionalism, and any dropped calls were due to technical issues. Unfortunately in life the answer is no, and receiving an answer you don't like does not make our team unprofessional or rude.
If you wish to continue the application process we are here to assist you in completing your application. Please reach out if you need further help.