12/7/23
Beware of Aventine West Melbourne – A Tale of Unfulfilled Promises and Poor Business Practices
I recently had a profoundly disappointing experience with Aventine West Melbourne, which I feel compelled to share with potential renters. My journey began with hope and expectation but ended in frustration and disillusionment, highlighting a concerning disregard for customer rights and transparent business practices.
In September 2023, I applied for an apartment at Aventine West Melbourne, paying a $100 Application Fee and a $200 Administration Fee per their standard process. The Terms &... Conditions clearly state a 10-day decision period for application approval. However, this period lapsed without communication, a clear breach of their policies.
My request was met with resistance and baseless denial when I requested a refund of the $200 Administration Fee due to their failure to adhere to the specified timeframe. Despite multiple communications where I clearly stated I had not withdrawn my application, they unjustly retained my fee.
Further adding to this troubling situation, I discovered that Aventine West Melbourne, LLC had not maintained an active company profile with the Florida Department of State Division of Corporations. This neglect of regulatory compliance raised severe concerns about their overall business integrity.
My repeated attempts to seek a fair resolution, including a formal complaint to the Florida Department of Agriculture and Consumer Services, were met with indifference. The lack of accountability and transparency from Aventine West Melbourne throughout this process has been disheartening.
I strongly advise potential renters to reconsider engaging with Aventine West Melbourne. Their failure to honor their Terms and conditions, coupled with an apparent disregard for regulatory compliance and customer satisfaction, speaks volumes about their business ethics. It's a stark reminder that entities that prioritize their profits over people can easily overlook your rights as a consumer.
Review from Apartments.com
4 People Found This Helpful
Property Manager at Aventine at West Melbourne responded to this review
We sincerely apologize for the inconvenience you have experienced with us. It is always our goal to provide outstanding customer service and we clearly fell short in your case. Your feedback has been noted and will be used to improve our processes... going forward.