4/13/25
Verified Renter
Although rent is fair, you get what you pay for. I believe One12 Courtland had so much potential and they fail to use it. They care about their residents but when it comes to the maintenance they are very poor with it. It takes up to weeks and sometimes even months for someone to resolve a maintenance issue. They are never urgent with it and still expect rent to be on time. I believe if they know they can not be urgent with thing there need to be accommodation. Although things happen, how you... handle it is what matters most
Review from Apartments.com
Property Manager at One12 Courtland responded to this review
Thank you for your feedback. We truly appreciate you taking the time to share your experience at One12 Courtland. We're sorry to hear that our maintenance response times have not met your expectations — this is not the level of service we aim to... provide. Your concerns are valid, and we understand how frustrating delays can be when it comes to your living experience.
Please know that we are actively working to improve our maintenance process and overall communication. Resident satisfaction is very important to us, and we want to make it right. If you’re open to it, we’d love the opportunity to connect directly so we can better understand your specific concerns and work toward a resolution.