7/8/24
THEY WILL NOT FIX MY DAUGHTER"S AC!
My daughter lives at 555 Mansell in Roswell GA. Over the last month her air conditioner has been broken at least 8 times. The property refuses to fix the problem to completion and will not provide a point of contact to anyone higher than the manager. This is absolutely ridiculous as the temperatures in GA are now over 95 degrees. One of the maintenance team members had the nerve to tell her she could not turn the thermostat below 72 degrees. They continue to take my child's rent but refuse to... provide adequate and user friendly accommodations. I invite anyone from their corporate office to provide a contact number as I am the cosigner on this apartment. I am demanding concessions off of July's rent until this issue is resolved!
Review from Apartments.com
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Property Manager at 555 Mansell responded to this review
Hello, we are disappointed to hear that your experience with our team has fallen below the high standard of service that we aim to deliver. Our top priority is providing comfortable, well-maintained homes for our residents, and we sincerely apologize... if you feel we have not matched up to your expectations. We try to fulfill all maintenance requests in a timely and efficient manner. At your earliest convenience we would like to discuss these matters with you. Thank you.