The Morgan Sandy Springs Apartments

Going with 3 stars here because while they have problems there are much worse options out there. My impression after living here for 6 months is that it’s a good apartment going slowly down hill due to lack of corporate investment.

The good:
- Staff and maintenance has always been friendly
- No really bad issues like shootings/roach infestations
- Gym and some other amenities are nice
- Location is good
- I haven’t experienced any crime like break ins

The bad:
- Amenities (EV chargers) broken... for months, always told they were fixing it soon
- Overall poor communication about maintenance, tickets are always just closed with no comment whether work was done or not
- Roof two floors above me has leaked twice, flooding one of my closets both times
- Hints of mold/moisture issues from said flooding, but follow up inspections had to be requested twice and no results from mold inspection shared
- Some external doors are left unlocked! Maintenance request about it closed with no comment
- Frequent problems with parking garage doors that leave them open for weeks
- Unavoidable processing fees for rent even if a bank account is used

The ugly:
- Pool is gross, people smoke pot in club house
- Being forced to send packages to Fetch address and no way to accept it at building
- Not knowing whether companies need your mail address or Fetch address because you don’t know if they’ll send your mail or packages
- Takes a long time for hallway carpets to get cleaned after getting dirty (dog poop)
- Dog park gets new wood chips very infrequently Read More

I have lived here for two years and this is certainly my last. The garage NEVER works and when i asked management about it, they just blamed it on the residents because we keep "breaking it". Maybe they should consider the fact that the garage door system keeps breaking whenever it opens and closes for cars.....? Also, when I went to the front desk to ask them a question, the guy at the desk just kept scrolling through instagram and wouldn't even look at me when I was asking him a question. He... gave me attitude and didn't give me an answer. I didn't know this management trained their workers to check their social medias when talking to residents, yet alone any one, but I guess that's how they work. Read More

I had a bad experience applying for and trying to move into this property. The property has just changed owners, and maybe that's why it's so hard to get a response about questions and issues you have, but that's really no excuse when the rent is outrageously high and not reflective of the value and service you get. When I first applied, I had to keep calling to find out the status of my application, and didn't get an answer until more than 7 days after submitting my application. Then I was... given a bunch of erroneous information about move-in and parking. On the day I moved in, I was overwhelmed by the smell of marijuana on my hallway, so I spent that night in a hotel. The next day, I told management that I could not stay because of the strong marijuana odor , and they agreed to let me out of the lease agreement. However, they have since been very evasive about when they will return the money I paid for security, fees, and rent, which is more than $3,200. It's frustrating that they laid out all the details of when and how they wanted me to pay them (cashier's check, please [who still deals in cashier's checks?]), but when it's time for them to return my money, they're suddenly at a loss for details or information!

Aside from this, the building smells horrible because of the trash dump and restaurant next door. Read More

The leasing consultant that was helping us on move in day was very difficult to work with. We had to get transferred over to another consultant in order to properly move in. We have had issues with our fire alarms since move in day. It took three times for maintenance to actually fix it. Our door to the balcony is broken, it has been broken since we moved in. The maintenance and the leasing office is really hard to get in contact with, and we are difficult to actually follow up with. It takes a... very long time for them to get back to us and help us with the issues we are having. Read More

2 years and still a great place to live.