11/18/24
Do NOT move here!!!
The property is on a decline. Communication is poor. The staff acts like they are interested in your concerns however a follow up is only given once demanded. Buildings are not secure; the safety of residents are not put first here. It took an entire year for Lumen to open the Pet Spa. No notifications, no updates, just a paper sign on the door. Any events held by management are poorly organized. There is never enough food or supplies for residents. Police activity on property is never reported... to the residents. The management and maintenance staff has changed without any notice to the residents.
Review from Apartments.com
Property Manager at Lumen Fox Valley responded to this review
Thank you for sharing your feedback. We understand the importance of clear communication and resident satisfaction at Lumen Fox Valley. We always aim to provide a comfortable living environment and top-notch resident services. Please get in touch... with us directly at info@lumenfoxvalley.com or (630) 566-2866 to discuss your concerns in more detail. Your input helps us improve, and we value your perspective.