7/13/21
Unsatisfactory Showing Experience
I was set up for a virtual showing today at 3pm. When I clicked the link for the virtual tour, I saw the Leasing Agent Lea was with another client. The Leasing Agent informed me she was going a little bit over and would call me back. At around 3:30pm or so(since I wasn't contacted back yet), I e-mailed and texted the Leasing Agent to double check the pricing on the studio units. It took the Leasing Agent 40-45 minutes to call me back(3:40/3:45pm).
When she called, she asked if I still had time... to do a virtual tour and I said that would be fine(although I wasn't happy about her taking 40-45 min to call back). I asked if she got my e-mail or text and she said no. I asked her to verify the monthly rent for the studio units as I was trying to check if they would be the best and affordable options for me.
She began to give 1-2 unit options that suited my price range. At this time, she spoke so fast about the pricing and utilities that I couldn't keep up with her. I began to ask for clarity with the monthly rent for the unit. Before I could ask my question completely, I was cut off by her. There were also a couple other times throughout the conversation where I was cut off as well.
Despite being cut off, I got a clearer picture of what the monthly rent was for the unit. Based off the monthly rent and what was offered, I told the Leasing Agent the apartment wouldn't be a good fit and have a good day. The Leasing Agent replied, "Are you looking for something less than that monthly rate(with a bit of an attitude)?!"
At this moment and although I tried to be patient throughout the call, I was truly annoyed and told her I would absolutely not be leasing with her and to have a good day once more. I didn't appreciate the interaction with this Leasing Agent and I thought it would've been more considerate for her to call, text, or e-mail that her prior appointment is going over my appointment time beforehand. I felt rushed with her talking so fast, thought she wasn't listening to what I was saying while cutting me off, and she was pretty late once more.
Review from Apartments.com
6 People Found This Helpful
Property Manager at Sheridan Park LLC responded to this review
We strive to make any prospective residents feel welcomed and comfortable and have all their questions answered in a polite and compassionate way so we apologize for this unsatisfactory experience. Our sales teams are in the middle of the busy season... , but you should not have felt rushed. We thank you for taking the time to share your feedback as it is invaluable for us to improve our service. We wish you all the best in your apartment search and ask you not to hesitate to reach out if you have any unresolved concerns.
