3/15/25
Verified Renter
The office ladies lack empathy and quick to pass judgement and attitude. The overall maintenance as a whole is very attentive and helpful. They get the job done the same day as the maintenance request. But paying more for a smaller and less upkept apartment was a big step back from the previous; upkept and new carpet apartment i moved out of. Less kitchen space and smaller room. Not to mention the “newer” more expensive apartment i moved into smelled like weed and cat pee when i got there... compared to the near perfect condition i left the last apartment. i’m highly disappointed. i would rate 1 star but the maintenance guys are cool so thats the only reason im giving you 2 stars.
Review from Apartments.com
Property Manager at The Social Normal responded to this review
Thank you for your feedback User. We appreciate you acknowledging our maintenance team's responsiveness and dedication. We strive to provide a comfortable living experience for all residents and take your concerns about the apartment's condition... seriously. We encourage you to reach out to us directly at thesocialnormal@trinity-pm.com so we can address your concerns and work towards a resolution.