4/5/24
POOR COMMUNICATION FROM MANAGEMENT- AVOID
I would first like to say thank you for sending me an email reminding me to leave you guys a review. I had almost moved on with my life... Here it goes:
We lived here for 3 years and moved out in February 2024. They asked why I moved out in their fun little survey and here was my response:
I brought up the lack of communication and was told over and over (gaslighted) that communication would happen digitally/online, but nothing was ever communicated from management on their end. None of the... tickets we opened were ever closed out. No notes on the ticket. Every apartment I have ever resided in has had some mode of communication when it comes to maintenance issues, but we had no idea if anyone had entered our apartment and whether or not the issue had been addressed or required more visits to fix.
We had mold in our kitchen that they eventually came to fix but all they did was slap plaster over it, leaving a huge mess in the kitchen when they left. Oh yeah, and then when we moved out you charged us $55 because you had to clean the range oven? HA! You don't even remember when you guys put that NASTY oven in my apartment. Our oven had stopped working and the oven you guys put in was coated in grease and looked like it had been in storage for years. We DID CLEAN THAT OVEN before we left and left it in better condition than what it was given to us. Maybe it wasn't Commercial kitchen ready, but that oven shouldn't even be in that apartment. Don't act like you guys aren't going to rip out all those appliances and flooring and replace everything so you can jack up the rent and consider it a "luxury townhome". Give me a break!
Review from Apartments.com
6 People Found This Helpful