6/27/24
I was never contacted after submitting online application
I submitted an online application on June 24, 2024 after receiving a quote explaining I had until June 26th to lease the apartment. Someone named Avis phoned me while I was in the process of completing the app and informed me that once the screening process was completed she would call me with further details. I never received that call. I paid a $55 non-refundable app fee in which I received an email receipt, but no other form of contact has been made. The star rating I'm giving isn't in... regards to the property, but of the professionalism of the leasing staff. I should have received a call saying yea or nay.
Review from Apartments.com
2 People Found This Helpful
Property Manager at Carmel Brook responded to this review
Thank you for bringing this to our attention. We sincerely apologize for any miscommunication regarding the status of your application. Unfortunately, due to the anonymity of this review, we are unable to identify you as a an applicant. Please stop... give us a call so we properly can address these claims in the most efficient way possible. Thank you and we hope to hear from you promptly.