11/14/24
TERRIBLE
My boyfriend car was broken into & 2 weeks later my car was stolen. Also, the garage is always broken, so you’re paying for a gated apartment that’s literally never gated. On my ring camera someone was creeping by my door, mind you the apartments were not outside, they’re inside. Also, the cameras never work, so when I needed help with finding out who broke in to my boyfriends car and who stole mines of course nobody had any answers for me.
Review from Apartments.com
1 Person Found This Helpful
Property Manager at Lumina responded to this review
Kira, thank you for reaching out. We do apologize for the recent trouble you and your boyfriend have had with your vehicles. While the comfort of our residents is an absolute priority, unfortunately, we do not have total control of the happenings in... our area. We work closely with the local authorities if needed to further ensure our residents' comfort, so we do recommend filing a report with them. Please contact our Customer Cares Line at (877) 385-1878 or CustomerService@druckerandfalk.com and we'd be happy to work with you both regarding this situation.