3/28/25
Frustrating
Living at The Carlyle apartment has been a frustrating experience. Despite paying a premium price, we constantly face issues with the building's amenities and maintenance. We're often misled about the functionality of amenities that are advertised as available, but in reality, they rarely work. The gym equipment is frequently out of order, the washers in the basement are often down, and there are persistent plumbing issues. The water is regularly shut off for repairs, and the constant need for... fans due to plumbing fixes disrupts our sleep and daily activities.
The elevator is also a major concern, and the property manager doesn't seem to be very helpful. Instead of addressing our concerns, she often just gives responses that don't resolve the underlying issues. As tenants paying a significant amount, we believe we should at least be able to enjoy our living space. It sometimes feels like our concerns are overlooked, possibly because we’re students, and that’s disappointing.
Review from Apartments.com
Property Manager at The Carlyle Apartment Homes responded to this review
We appreciate you taking the time to share your feedback. We understand your frustrations with the issues you've encountered at The Carlyle, especially with the amenities and maintenance. We strive to provide a comfortable and enjoyable living... experience for all our residents, and it’s clear that we haven't met your expectations. We value your feedback and will use it to further improve the resident experience at The Carlyle. With current enhancements taking place on the property. I wasn't aware of any current issues. I would love to get to discuss your concerns further, please feel free to reach out Keycia Stover, Property Manager, at kstover@morganproperties.com