3/17/25
mouse and out of order palace
I would strongly advise against moving into The Carlyle Apartment Homes. Since I moved in, it has been extremely difficult to get any maintenance issues addressed. The apartment is old and suffers from significant pest problems, including mice and roaches. It’s become a major issue, as I can’t even keep trash in my apartment without pests appearing, no matter how clean I keep it.
The amenities are also a disappointment. We can barely enjoy them, as so many things are always out of order.... Whether it's the gym, the elevators, the washer in the basement, or the printer in the business lounge, something is always down. The amenities are essentially unusable, making it feel like a waste of my hard-earned money.
I’ve received no real acknowledgment or remorse from management about the situation, which only adds to the frustration. I would not recommend this place to anyone based on my experience.
Review from Apartments.com
Property Manager at The Carlyle Apartment Homes responded to this review
Thank you for sharing your feedback. We appreciate you bringing these concerns to our attention. We strive to provide our residents with a comfortable and enjoyable living experience, and it's disappointing to hear that your experience has not met... these expectations.
We understand your frustration with the maintenance issues and pest control concerns you've encountered. We take these matters seriously and are committed to addressing them.
We also acknowledge the inconvenience caused by the temporary issues with the amenities you've mentioned. We are working diligently to ensure that all amenities are available and functioning properly for our residents.
If you'd like to discuss your experience further, please feel free to reach out to the property manager, Keycia Stover, at kstover@morganproperties.com