1/9/25
Reneged on Apartment
Imagine that you look for an apartment for weeks. You apply to multiple places, spending a ton on application fees for the places you like. You get all of your approvals, and then select the best apartment for you and your family. You get the welcome letter, sign the documentation, pay the security deposit, make all the necessary changes to your services, hire movers, inform all of the apartments that you had applied for that you had made a decision, make arrangements with your job, and rest... easy knowing that your search is over. Then, you get a get a call a couple of days later from the leasing office and they inform you that even though they had advertised the space, taken your application fee, gone through the approval process, and had you sign all of the paperwork - they decided to renege on the deal and allow the current tenant to extend their move out date by two months. They casually say that they’re sorry, and that your security deposit will be refunded.
This was mine and my family’s experience with Central.
They have cost us a ton of money in application fees, a ton of our time and effort, and my whole family is absolutely in tears because we have to start this whole process over again.
I do not understand how this is legal, or how there is not a legal precedent for falsely advertising an apartment, but they have caused us a ton in undue stress and financial harm.
Review from Apartments.com
Property Manager at Central responded to this review
Thank you for taking the time to share your experience, and please accept our deepest apologies for the frustration and disappointment you and your family have endured. We sincerely regret the inconvenience caused and want to take this opportunity to... provide some clarity and empathy regarding what h appened. At Central, we strive to provide transparency and consistency in every interaction. The home in question was indeed available at the time of your approval, and we were thrilled to welcome you and your family to our community. However, in rare circumstances, current residents exercise their right to extend or rescind their notice to vacate, as permitted by their lease agreement. Unfortunately, this was the case here, and we deeply regret the impact it had on your plans and your trust in us. We understand that securing an apartment is a significant decision, one that involves time, effort, financial investment, and coordination with so many aspects of life. We are truly sorry for the distress this situation has caused you and your family, and we acknowledge how much this has disrupted your search and daily life. While these occurrences are rare, we recognize the emotional and financial toll they can take when they do happen. Please know that we are reviewing our processes to explore ways to minimize situations like this in the future. We value you and your feedback, and while we cannot undo this experience, once again, we are truly sorry for the challenges you faced.
Sincerely,
Central Management Team
