3/27/25
Zero communication lease team
They change my movein date and dont tell me. You cant reach lease team they doesnt have number for call, and doesnt respond any email or text messages. You need to be ready for changing plans and numbers
Review from Apartments.com
Property Manager at Towson Promenade responded to this review
Hi there,
We sincerely apologize for the inconvenience you’ve experienced with your move-in process. We understand how important it is to have a smooth and seamless transition, and we deeply regret that you were not properly informed about the... change in your move-in date. We also acknowledge the frustration of not being able to reach the leasing team when needed. Clear communication is a priority for us, and we will certainly take your feedback to heart in order to improve our processes moving forward. We truly value our residents, and we hope to resolve any issues you’ve encountered. Please feel free to reach out to the leasing office, and we’ll do everything we can to assist you.
Warm regards,
Sidney - WeCare@udr.com