Towson Promenade Apartamentos

Where do I start. Rushed to sign lease saying if I didn't it would be gone. I did then every other response took days to receive. I even had to ask where and when for my move in date. What time do I arrive to finalize paperwork and where can I park etc. Then was rushed through the process with very little being explained. Since being here hallways are left dirty, trashed piled up in trash chute rooms instead of being put in trash chute, the dog poop... oh it is everywhere. The rats are even... feasting on it in the dog park area. Doors are left propped open on the exterior of the building, probably because no one explained how guests get to arrive or leave the building. The guest parking not fully explained to others or the fact that guests have to pay for parking and how. Then my vehicle was towed because I was apparently parked in a reserved spot. Yes, there are random signs that say reserved parking but figured it was to alert guests that they were for residents and not to use them as the signs are not clustered together and are random. There wasn't even a curtesy call for the first time- someone who hasn't even been a resident for 2 weeks. I mean they had the permit number that was hanging in the windshield that would have given them my number. The leasing office even confirm they had it towed. How hard would have it been for a first-time offense to call and clarify. The confirmed they had it towed and have not responded to my response as of yet. I am sure there won't be any reimbursement or credit to make up for the lack of communication in regard to parking. Plus, given reading the other reviews they are still having cleanliness issues, I do not see them fixing those concerns either. My space - apartment is nice. The lay out great- view great- fixtures up to date- finishes nice- nice amenities- even quieter than many others I've lived in- even liked the security factor until it's not followed or upheld- location great- everything could be great if management gave more clarification, upheld building standards, cleanliness, security, and communicated to residents. They can ignore dog poop but calls the tow company instead of the resident for a first-time offense do lack of communication. Lee mas

Worst management EVER!!! HORRIBLE Maintenace!!!!!

This place is tasteless. New management took over and the place has become a hell-hole. At move in, one of the amenities was 14 parking passes a month for visitors (at no charge) Since COVID, they implemented a change... Now there is a charge for those passes. How low could you go?

We moved in October 2020, and since the first day our toilet has been randomly overflowing and flooding our bathroom. This is NOT due to clogs. It foams and bubbles at random times. We've had maintenance and plumbers come out to fix it and nothing has changed.

There are rats everywhere...it's true.

The trash rooms are disgusting, they don't offer recycling and rats are living in the rooms.

They've been doing construction non-stop on the parking garage and threaten to tow you if you park in... the spot you paid for.

I sold my car and no longer need a spot. It's $85 a month. They refuse to remove this charge for the remaining 9 months of my lease. So now I am paying $85 a month for a spot I don't have a car to park in.

When it rains, the water leaks through the windows and pools on the banister. Maintenance has been out to look at this as well, nothing has changed. I put a towel down and that's the only solution.

Packages pile up in the package room and they don't use the lockers that you pay for parcel services. You have to look through a pile of packages to find yours.

Half of the light bulbs in the track lighting have been out since we moved in. They came to replace them and charged us $75 for the replacements. They proceeded to go out and now we're back to less than 50% of light bulbs working. Lee mas

Our issues started at the beggining of quarantine, when a leaking washing machine 3 floors up completely ruined my closet. There was water leaking out into the hallway for several days.

I had people knocking on my door as they passed, as late at 9pm, to inform me there was water in front of my apartment.
I had to call maintenance 4 times over the course of a weekend in order to motivate them to put a wet floor sign in front of my door.

Eventually they sent contractors into our home to tear... out all of the drywall in my closet. This process took a couple weeks. None of the contractors were wearing a mask while working in our home.

After the contractors left is when our problems really started. There are mice are everywhere, they live in the walls of the building. The construction opened up a hole in the wall for the mice to get in. Quickly they were able to find another way in and out of our apartment underneath the cabinets. We had a family of mice coming in and out of our home everyday for over two months.

In addition to the mice we suddenly had cave crickets.

The first pest control person they sent into our home informed us that in order to keep the mice out someone would need to come in and fill the holes. Without looking he knew where all of the holes in our apartment were, indicating this is a common issue.

He put in a work order to have the holes filled.
No one showed up to fill them.

He came back week after week and the building did nothing.

Eventually we got them to reimburse us for the cost of mouse traps.

After 3-4 visits (and weeks) from the first pest control person, we started seeing a second one. He provided us with traps.

He informed us of the same thing about the holes as the first pest control person. He submitted a work order every week for the next few weeks.

It wasn't until we posted an angry review and contacted UDR that they followed through with what both pest control people were reccomending.

We made it almost three months before the mice found another way into our home. Living here for over a year, its clear this building, at least the lower levels, are infested. Management will not leave you with any confidence about both their ability or desire to actually address the issue. Instead they provide a lot of lip service, pass the message up the chain and drag their feet on implementing a solution.
Certainly not luxury, absolutely not worth what you will pay to live here. Lee mas