11/16/24
Verified Renter
Maintenance is horrible. The staff do not communicate. My apartment has issues with the dryer, with the electrical, and with bees that no one has helped me with for over 6 months. Every time I enter a maintenance request on the portal, the request is removed without anyone communicating with me or coming to check out the problem. The only reason why my review is 2 stars instead of 1 is because the amenities are nice. I would not recommend Renew to anyone moving to the area.
Review from Apartments.com
Property Manager at ReNew Ann Arbor responded to this review
Thank you for sharing your feedback User. We appreciate you taking the time to let us know about your experiences at Renew Ann Arbor. We understand your frustration with the maintenance issues you've encountered, including the dryer, electrical... concerns, and bee problem. We're sorry to hear that your maintenance requests have been removed without communication or action.
We are committed to addressing resident concerns and will be reviewing your feedback with our maintenance team. You can also reach out to us at renewannarbor@trinity-pm.com if you'd like to discuss your concerns further. We hope to improve your experience at Renew Ann Arbor.