Spice Tree Apartments

The housing was okay but the office staff are the worst. We chose Spice Tree because it was the only housing available within our budget during the time frame we were moving to Ann Arbor despite the already poor reviews we saw thinking maybe things had changed since the reviews had been left. Not only was contacting the office and getting the support we needed throughout the time of our stay nearly impossible, they charged us for renters insurance for the duration of our lease even though we had... already paid for renters insurance and provider proof of this upon moving in. When confronted with this issue the office staff denied their responsibility and failed continuously to refund us. I thought the struggling would end there but they also overcharged us for rent the last month of our lease and took it out of the security deposit. I’ve been trying to get the correct amount refunded for almost a month and I still haven’t been able to reach anyone who can actually help us. Every time we call the office they take our information and do nothing with it or they don’t answer at all. I would avoid living here if possible but if you do, just make sure you pay close attention to how much they charge you each month because based on our experience, it’s clear they don’t care if they overcharge you and make a habit of avoiding the consequences. Read More

I am new to the area, so I didn't have the opportunity to see my apartment in person before signing a lease. That seemed risky. But upon moving in this week, everything is just as promised. The listings don't oversell, but they also don't underdeliver. And the leasing agents—especially Jill—are incredibly helpful and direct . . . in general, I recommend calling rather than emailing to get a quick response. Overall, I have no complaints with my apartment, which has good floors, good appliances, a... nice carpeted bedroom, and a well-constructed restroom. Read More

Spice Tree Apartments is one of the best apartment complexes in the Ann Arbor/Ypsi area. Not only are the grounds kept clean and beautiful, but the entire staff is exceptional! First, I would like to shoutout Ric. Ric is one of the maintenance workers on the property. He is so hardworking and incredible at his job. Recently, he spent over an hour plumbing, cleaning, and snaking my drain. Now I have a functioning kitchen sink. And, this is not the only time Ric has come to the rescue. He is such... an asset to this community. Next, I want to shoutout Jill. She is an incredible leasing agent and goes above and beyond for everyone. In fact, everyone in the leasing office is kind, helpful, and attentive. Lastly, I want to commend the rest of the maintenance team. They go above and beyond to make sure everything is at its best. They even corrected my clocks on my appliances to make sure they showed the correct time! I am so grateful for everyone on the staffing team at Spice Tree. It is a pleasure to live here. Read More

Poor staff help. They were all too quick to take my 200 deposit before I was approved yet suggested I submit it under the false belief of being approved. It took 5 minutes to take the money from me yet it’s taking more than 3 weeks for a company with employees to return 200 dollars

I work at UofM. We have moved in Spice Tree Apts for almost 1 year. Really recommend it to whom would like to have a very comfortable and lazy stay in Ann Arbor (UofM) or Ypsilanti. We subleased with an unhappy start because of not getting full information from the former resident (not the stuff of Spice Tree Apts or the leasing office). So we don't have a good impression at the beginning. However, after one year stay here. We really like Spice Tree Apts. a lot.

It is located between Washtenaw... Ave and Packard Rd, where is very convenient to take the bus (both sides of the Apts can easily catch the bus), go shopping (Whole food, Asia Huaxing Market, Kroger et al) and to University of Michigan, East Michigan University, and Washtenaw Community College. All these areas I have been to quite frequently.

The community of Spice Tree Apts is quite comfortable, with large grass and clean pool. The mail box area is in the central area of the Apts. Residents can easy to go to check the mail. If you have large bags, the leasing office can help residents to receive and you can go anytime at your convenience.

We live in 3rd floor. We have a natural sunlight from the window, the A/C works well during the summer and the heat is enough during the long cold winter in MI. We spent one winter here and now the second winter is coming. We needn’t worry about the cold at all. The maintainance is in a regular period, and the guys’s work help a lot.

The guys in the leading office is quite friendly, kindly, helpful and they hold a lot of events for the residents across a year. I strongly recommend resident to attend such kinds of event. Not only you can enjoy the food and beverages, but also you can talk with and know your neighbors well.

I write this long review not because of the Apts ask me to do so, but because of my really good experience here. I have compared at least 5 Apts in Ann Arbor during July because of my lease expired (I mentioned I sublease from a former resident). After did marketing research, I finally continue my lease with Spice Tree Apts, though it is a litter expensive than other Apts. But I really like the community and the work the leasing office guys have done for us.

So I would recommend it to who want a really good stay during their study or work in Ann Arbor.

That’s all.

Oh one thing I would mention is that there soon would be a gym in this Apts. And I heard residents will be free to walk in. Look forward to it! Read More