2/14/24
DO NOT MOVE HERE
This is the worst place I have ever had to deal with. The leasing office will never respond to your calls and if you go into the office they will randomly close or deflect the blame onto someone else. I had my AC break in the middle of summer at 85 inside my apartment. The maintenance wouldn't respond to my work orders or my emergency calls. Eventually, I had to move out with my cat for 2 weeks cause the apartment was unlivable. On top of everything else, this place will fight you EVERY step of... the way to give you back your security deposit. When they finally give you back the deposit they will take off random charges for no reason.
Save yourself some stress and don't move here :)
Review from Apartments.com
2 People Found This Helpful
Property Manager at Village Club of Rochester Hills responded to this review
Thank you for taking the time to share your experience. We sincerely apologize for the challenges you faced during your time at our community and for not meeting your expectations. The concerns you’ve raised regarding communication, maintenance, and... your security deposit are deeply concerning, and we want to address them.
AC and Emergency Maintenance Issues: We understand how uncomfortable and frustrating it must have been to deal with a broken AC during the summer. Emergency maintenance is a critical service, and we are truly sorry that your requests were not handled in a timely manner. We are reviewing our maintenance protocols to ensure urgent issues are addressed more efficiently in the future.
Communication with the Office: We strive to provide responsive and professional service, and we regret that you experienced difficulty reaching our team. We will work on improving communication to ensure residents receive the support they need.
Security Deposit Concerns: Transparency is key when it comes to move-out charges, and we’re sorry to hear about your dissatisfaction with this process. We encourage you to reach out to our management team directly if you would like a detailed review of your charges—we are happy to discuss and clarify any concerns.
We appreciate your feedback, as it helps us identify areas for improvement. If there is anything we can do to address these issues further, please don’t hesitate to reach out to us directly. We are committed to learning from this and providing a better experience for all residents moving forward.
