4/22/24
Personal bad experience and lost 3k
I first came to this place when I started my first year and flew from out of state, arrived with all my luggage, and went straight to the leasing office. I had previously communicated with them via phone/email. After the office people arrived late, they didn't even bother to show me the place or give me a tour, but I relied on the images and signed the lease while in the office to get the keys and have a place to stay. When I got there I was disgusted. There was a dead roach and flies in the... place. My neighbor told me his car was recently broken into and that he felt unsafe. Within 10 minutes, I went back to the office and asked politely if they could please take the keys back, as I felt uncomfortable with the place. They then forced me to sign a lease buy-out agreement and pay $4200.00 (but got my deposit back of about ~$1,200). I regret signing the lease without pushing for the tour or fighting for my money. As a student with limited financial resources, the whole situation was very unfortunate, and keeping ~$3000 would've gone a long way for me, but I chose to prioritize my safety as a woman living alone.
Review from Apartments.com
7 People Found This Helpful
Property Manager at Icon Downtown Durham responded to this review
We are sorry to see this review. Our tenants safety and satisfaction are our top priority.
We checked our recent records and do not show any applicants that moved in and out immediately or other like claims based on your description.
We would love... the opportunity to discuss this further with you and ensure we are not missing any possible training opportunities with our team. For further assistance please call 919.489.3112.
We wish you well in all your future endeavors.
