10/21/24
SAVE YOUR TIME AND MONEY AND GO ELSEWHERE
I've been here for 2 months. I started the process in July, and I kept getting told that the apartment they were going to put me in wasn't ready. They wrote up a lease and everything, I paid the money to get into that particular apartment, and found out (only because I had to keep calling) that they had to change and put me in another one. It was fine, except I asked for a first floor and they put me on the 2nd floor. I was very clear that I needed/wanted a first floor. I didn't find out it was... a second floor until they sent me the lease over. I needed this apartment because I was already working for my job and still living in VA due to their delays. I ended up losing that job because the week my apartment was "ready," I was told about the new one. Upon moving in, I am not sure what they had to get "ready" because if any of the apartments they put you in look how mine did and smelled like mine did when I moved in, what exactly could have taken so long to get it move-in ready? There's overspray over the windows, the flooring has paint all over it, the door frames are chewed up and scratched, and they just painted over them. There are bubbles in the paint in my bathroom that have started to peel. The back door frame looks like it was kicked in, allowing bugs to come in. The kitchen drawers are horrible. They don't open properly, and the bar is leaning so badly. The doors are super hard to lock as well. My dishwasher hasn't worked since living here. Maintenance has come out 5 times now to "resolve" the issue. It still doesn't work.
And now we can talk about the roaches, which are my BIGGEST issue. I have never, and I mean never, dealt with pests like this. I have said something since August and was told that I pay for pest control, so where is this control? I have pictures and videos of them under my fridge, under the stove, huge ones coming in from outside, crawling on our ceiling... This is crazy!!! I go into the office and my name is put down on a list with numerous others requesting inside pest spraying and I have yet to be contacted about this. And no one returns calls to speak to you, and good luck trying to get someone to answer the phone. I am so upset because I moved from VA here for work, and I am so unhappy with my living situation and the lack of support from the office. And open the gym!!!!
1
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Property Manager at LYV Six Forks responded to this review
Thank you for bringing this matter to our attention. Efficient and professional customer service is very important to us and we apologize for falling short. We hope you can give us the chance to turn your experience around. Respectfully, Grant... Reilly-Gates / Willow Bridge Regional Manager