1/5/24
I would not recommend living here.
I lived here from October to mid-November of 2023. I wish I had googled "the Lofts at the plaza" and selected news to see the trouble at this place in the recent past.( a fire, drug bust and shooting) My apartment had been recently renovated but had a musty smell that I could not get rid of. Even after moving my cloths smelled for a week or so. Anytime I was in the apartment I had the windows open because of this smell. Unfortunately, this often (daily) allowed the smell of pot and cigarette... smoke in which I did not care for. Most of the staff was nice and helpful. When I moved out I asked for my security deposit back. I was told this would take 4-6 weeks. I kept an eye on my on line account it seemed to fluctuate regularly sometimes I had a positive balance sometimes negative. The next notification I received was from a collection agency saying I owed the lofts at the plaza $370. It would have been nice if the lofts reached out to me before turning me over to collections. They had my contact information and I had always paid them on time in the past. When I called to ask about this they said they had mailed a letter,(I did not receive the letter) and that if they don't get a response in 7 days they turn you over to collections. However, if they owe you money it takes 4-6 weeks. I'm glad to have moved out and would not recommend these apartments.
Review from Apartments.com
4 People Found This Helpful
Property Manager at The Lofts at the Plaza responded to this review
My team and I would like to extend our sincerest apologies to you for your experience here at Lofts at the Plaza. It is our goal to provide the finest customer service each and every day as part of the LIVE IT! experience our company is fully... committed to delivering. I have an open door policy and you are always welcome to contact me or come by the business office at your earliest convenience.