Ken Gardens Apartments

I lived in Ken Gardens for 4 years. Janet and Dawn were great to work with and they were both very proactive with any complaint I made. Maintenance was also great and responded very quickly whenever I had an issue with my apartment. The issues I had were due to other tenants but I always felt Janet had my back as there were 2 times I had to contact the office due to any neighbor issues. For the most part, the apartment complex was quiet and the apartment was pretty decent. This is a good... apartment for someone looking for their first apartment. Read More

Dawn and Janet were a pleasure to work with. We just signed our lease for the second time. We are in a basic older molder apartment which it isn’t bad but has it flaws but we didn’t wanna get an upgraded one due to we will be eventually buying a house. But the upgrades units are really nice. The maintenance guys are amazing here. Very nice and get the job done quickly. They’re always cleaning the grounds. On NYE they leave a party package on everyone’s doors which was real generous. The walls... are thin but lucky our unit isn’t loud. When we were looking at reviews before we signed the lease a few people complain there electric (everything is electric)in the 2-300’s I guess they let things run all day because summer time ours run $30-$50 and winter $70-$120. Another great thing is the location!! Everything you need is near by. Read More

No assigned parking. No speed bumps. Constant speeding. Doesn't care, states illegal for them to have speed bumps added. Onsite laundry is disgusting states its leased so not responsible. Smells and you can see the mold.

My biggest issue is with the administration. They lied to us about the carpets not being in good condition and took almost all of our security deposit while at the beginning of our contract Janet stated they always replace carpets for each new tenant. Our carpets were vacuumed, not stained in great condition and if they replaced them anyway then why charge us? Nobody ever mentioned they will deduct that from us and they never bothered giving us a call back. I'm still waiting for a refund for my... security deposit. I know I can't blame a whole company for the actions of a few but I won't allow us to be conned out of our hard earned money. Janet was extremely nice before we signed out lease then her tone changed to completely rude and nasty when we politely asked her about this issue. I will pursue my rightful reimbursement for my deposit relentlessly. What should catch your eye is that every 1 star comment of real experiences complain about Janet and Dawn while every 5 star review praises them both by name. It seems to me that every negative review they get a friend to post them a 5 star one to "even out" the bad reviews. I would hope Corporate will take notice and address issues. Read More

During our first tour we made it clear to Dawn that the fact that they allow pets was a major factor as to why we chose this complex. We began our adoption application process and she's been of no help. Lease states pets are not allowed without written consent of the landlord. I called to get the written consent and Dawn refused by saying "we don't provide letters, ever". I wasn't going to be approved without that letter so I begged 3 times because it's what the lease requires, she gave in to... sending an email with me in copy and didn't sound happy at all about it. There are tons of breed restrictions (24 to be exact) as well as weight restrictions (45lbs limit). Not sure who exactly did it but Dawn or Janet jeopardized our chances of getting approved by calling back one of the organizations we really wanted to adopt from and told them we are only allowed dogs 20lbs and under. Spiteful. We were quickly removed from the list and we have a voicemail to prove it.

There are several dogs in the complex well above 45lbs and well within the restricted breeds, they don't seem to have a problem with those. Let's not forget the dog poop everywhere you walk, smells terrible too.

I saw they claimed to have addressed the parked cars issue, that's not true. There are cars that have not moved an inch since we moved in (going on 2 months).

During my first walk through, Dawn told my boyfriend and I the carpet was brand new, just installed. We had an incident where the carpet in my son's room had burn Mark's all over and reeked of smoke, Janet came to check it out and told me the carpet was "only 2 years old".

And lastly, pictures online are an apartment from another world. Definitely a sample one. Monthly rent listed online is simply to catch your eye... prices are well above what's listed. Read More