12/6/24
Not worth the cost.
I have consistently tried to give these apartments a chance. Maintenance has repeatedly come into my apartment while I am in the shower or in bed without identifying themselves. They also have allowed third party contracts to enter and remain in my apartment without identifying themselves while I have been in the shower. Maintenance requests don't get addressed unless you mention taking legal action after months without anything getting fixed. Maintenance is rude to the space of the residents... leaving behind trash and other personal items. Maintenance also frequently vocalizes that they are not consistently updating all units and at one point had a maintenance official in my apartment for over two hours to "install new smoke detectors". Their on staff security officer plays emergency vehicle sounds after midnight from his personal vehicle and is more intimidating than helpful. Third party contractors also have no respect for residents and placed a speaker outside my apartment door at a loud volume for numerous hours starting at 8am in the morning. When I tried to file a complaint about the speaker I first went down to the office and was told I couldn't file a complaint and to send an email which I received a blank email in response to. They don't care about resident safety or happiness and have done very little to fix the issues I have brought to them. The property manager consistently doesn't have time to speak to residents and is very difficult to get a hold of.
Review from Apartments.com
Property Manager at Commons on Kinnear responded to this review
We sincerely apologize for the experiences you have described, as this is not the standard of living we strive to provide to our residents. Your concerns are deeply concerning.. We take these matters very seriously, as your safety, comfort, and... satisfaction are our top priorities. I want to personally assure you that these issues have been addressed immediately. I will investigate each concern you’ve raised, ensure proper communication and accountability within our team, and work to improve the overall quality of service at this property. Please allow us the opportunity to meet with you directly to address your concerns in detail, as it is important to us that you feel valued and respected in your home.