11/2/23
5-star maintenance technician but terrible property manager
The maintenance team is great, always quick and professional. I was going to give a 5/5 but the terrible property manager dropped it to 2/5. 1st, a pervious PM promised a $500 credit if I renewed, however one month later new manager came and claimed that was not real. 2nd, extremely slow and lack of communication skills. When I told her to add a work order, she said I should always go to online resident service first not straight told her. I preferred to tell the technician and that was much... faster. 3rd, one of the PMs, she tried to make me pay a full month rent that I only lived 3 weeks. Although I did have a 60-day move-out notice, she just not wanted to help me change the amount and threat me the late fee will be added if I did not do what she said. I am so glad that I can move out and have a better life. If the property manager issue cannot be resolved, this place will keep losing more residents. Fun fact: There were 8 neighbor families lived in my unit in January, and there were only 4 now.
Review from Apartments.com
Property Manager at Carson Farms responded to this review
Hi there! Thank you so much for sharing your feedback with us. We apologize for any confusion or concern, and we want you to know that we take your feedback seriously. We value you and your feedback and want to do everything that we can to assist you... . We would love to be able to speak with you directly about your concerns, however we do not currently have a resident or prospect account associated with the name you have provided. Please contact our Property Manager directly at carsonfarmspm@ackermanngroup.com or call (740) 227-8220 and ask to speak with Emily. Thank you again for taking the time to give your important feedback and know that we welcome and encourage ALL feedback in the interest of creating a better community and living experience for our residents.
With Gratitude,
The Carson Farms Team
