7/19/24
Beware!
I lived here and it was a nightmare! The previous property managers had been great to work with. The new one is terrible. We had multiple (yes multiple) fly infestations. I'm talking 50-100 house flies would appear in 24 hours time. The pest control person would just spray and tell me to vacuum. The property manager was uncaring and condescending every time I tried to resolve the situation. I knew they were coming in from somewhere, but neither the pest control person nor property management... seemed to believe me. We did NOT keep any doors or windows open. The final straw was a huge infestation of maggots, at least 400-500, that came up through the ground. They would not send anyone that evening, as it was close to office closing time, and they said pest control only comes twice a month... and their next date was not for over a week. So, they thought it was acceptable for me to live with hundreds of live maggots crawling around my apartment. That is NOT ACCEPTABLE. I spent hundreds of dollars to kill, clean, etc these pests. Low and behold, after telling me many times that is was me, and not the building, they FINALLY found that they were laying eggs under the ground and there were huge cracks in the foundation (we were on ground floor). Even after maintenance tearing up my living room carpet, badly cleaning it (I hired a company to come and clean it myself), and supposedly "fixing" the problem, I still had issues. I tried to work with the property manager to move to another unit, break my lease early, etc, and he could not care less about helping me. I finally moved out early, and gave 60 days notice, but they did not even attempt to find a new tenant for my apartment, and I had to pay out the rest of my lease. No compassion or caring whatsoever from the office management.
Review from Apartments.com
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Property Manager at Water's Bend responded to this review
Hi there!
We appreciate your Feeback and wanted to address some of the pointes noted to alleviate any future concerns. First and foremost, Water's Bend takes pride in our customer service and appropriate response to residents. The individual noted... did not have an attitude that represented our community and is no longer with Water's Bend.
We also take health and safety very seriously. While there is a routine extermination services, we do provide urgent services for immediate needs, such as maggots. We have records of this service and the treatment to remedy the problem.
Our team takes resident concerns seriously and as the new property manager here, if there are any other issues, we'd be happy to discuss them, if you would like to give me a call 513-234-0659.