8/23/24
:(
Was so excited to move into these apartments. It was my first apartment alone. Things were great, but quickly turned sour the first couple months they were very quick with all work orders, but slowly started to lack urgency with maintenance request noticed some roaches in the first couple of weeks had Maintenance come and spray multiple times, but had roaches for the full 12 months while I was there if you live in a downstairs unit know that you will hear all footsteps and creaking from upstairs... units very loudly ever since move out I’ve had trouble getting the return of my security deposit left the apartment in pristine condition, and still have had lots of trouble with the return of the deposit, the apartments themselves are remodeled and beautiful, but the management lacked professionalism below
Review from Apartments.com
Property Manager at LEGACY @49th responded to this review
Thank you for sharing your feedback. I’m glad you appreciated the apartment’s remodeling and overall appearance. I’m sorry to hear that your experience with maintenance and the security deposit was less than satisfactory.
Regarding the roach issue,... it’s important to note that while we strive to address pest control promptly, maintaining a pest-free environment can also depend on resident practices. We appreciate your efforts to report the issue and work with us on this matter. In the future, we’ll continue to emphasize both proactive pest control and the importance of resident cooperation to tackle such concerns effectively.
As far as your security deposit refund. We aim to ensure all deposits are returned fairly and promptly, and I apologize for any delays you’ve experienced. Please reach out to our office directly at 918-217-4334 so we can address this matter and work towards a resolution.
Thank you again for your feedback. Your input is valuable in helping us improve our services.
Best Regards,
KSA Property Management
