7/16/24
Wonderful Building and Community, Unprofessional Management
All the good reviews are before the change in management in December 2020. The elevator is broken, and they will tell you they’re planning to fix it soon, but they have not scheduled a repair, but they gave me multiple false timelines. I love my neighbors and the charm of the old building, but there is shotty workmanship galore. I’m glad to be leaving. Management sent out typo ridden rants, although they seem more professional since mid 2023. Must have been a complaint, as staffing has not... changed. The manager never leavers her apartment but is constantly watching the cameras. She used to email about every small incident in the lobby, it feels like living in a surveillance state. They claim the cameras for our safety, but they didn’t cover our mailboxes which could have been fixed by adjusting the camera by a few feet. Mailboxes have since been moved to a package room that recently got a camera after package theft got out of control. Latex paint was used over oil paint, and is splattered over every fixture, even lights, and many outlets are painted over which is just unsafe. The sinks were refinished incorrectly and peeled away within weeks, trapping food and bacteria galore. The only good things I have to say about the management, is that repairs are remarkably quick and they love cats!
Review from Apartments.com
2 People Found This Helpful
Property Manager at Manhattan Apartments responded to this review
Thank you for your feedback and for highlighting both the positives and areas where we can improve. If you have any further questions or would like to discuss your experience in more detail, please don't hesitate to reach out to us directly at... feedback@livecloudten.com. Your feedback is invaluable in helping us improve our services and the overall living experience at Manhattan Apartments. We wish you all the best in your future endeavors and thank you for being a part of our community!
Riley Torrence, Customer Experience Coordinator