1/30/23
UNHAPPY
Literally moved in 10 days ago after living in my old place for the last three years and have already received 2 noise complaints about my dog crying when I have to leave to run errands. Its NEVER for extended periods of time or during quiet hours as me and my wife work opposite of each other to avoid leaving our dog who we love like our child home alone. I don't understand why my neighbors can't come talk with me instead of making complaints. I would be able to explain that it takes more than... 10 days for a dog who has lived in their previous home for 3 years and 2/3rds of her life more than ten days to adjust. Its very inconsiderate and we have started off on the wrong foot. I have called to speak with the office about both occurrences immediately after being notified just to be told repeatedly that "they are doing their due diligence by informing me so I can remedy the situation" followed by if we have 3 complaints in 6 months which we currently have 2/3 they will have to escalate it to their legal team. Which is very unhelpful!! Its supposed to be a welcoming community that is dog friendly but apparently, I chose the wrong unit and got stuck with the WRONG neighbors.
Review from Apartments.com
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Property Manager at Jory Trail At The Grove responded to this review
Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to work towards a resolution, so if you are willing, please reach out to us at (503) 783-6133 to discuss this further.
