3/4/25
BEWARE!!!
BEWARE!!!
This company used to be good until they hired their new GM Katie. Horrible at her job, cannot respond to tenants or inform them of literally anything going on when requested. Sends emails discussing attachments that were never attached.
Be cautious when looking to move here as their lease is built to use you as a piggy bank for them to abuse.
Let's start with the good.
Location is fine. Kind of close to 283, right on the edge of Mount Joy. The maintenance guys are great and get... stuff done fast. Can always count on them! The grounds are taken care of constantly and the pool, albeit small, is nice.
Now for everything else. The place is packed. You're in there like sardines and and if you have more than one vehicle, be ready to fight for a spot.
The apartments are pretty poorly built. There is no sound barrier, as we could hear every move the upstairs neighbors made, including going to the bathroom. The floors are not level and there can be a bit of a slope at points in the apartment. Also when a child can accidentally break a shower handle and cause a leak just by simply turning it, you know cheap materials were used.
FYI, when things like this happen and they require the use of YOUR electricity to fix issues for days to a week or two at a time, they WILL NOT reimburse you for the usage even though they say they will.
There are loopholes built into the lease to use your money over theirs to handle their properties when they are at fault. We moved out in the middle of our lease and would has been required to continue to pay it if they did not find a new tenant. I'm surprised they rented the unit out and didn't just try to squeeze us for the rest of the lease.
I'm sure I will get a response about "blah blah the lease says..." but with that I say that when requested about month to month leasing we were told it does not exist by the previous management only to be told by current management that it does, but it is not advertised and has to be asked about. So which is it?
On top of that, when it was being renovated for a potential new tenant, we were required to keep the electric on under our name otherwise they would have charged us more themselves, while also having no access to the unit as they took the keys and changed the garage code. Somehow in 24 days they managed to generate an electric bill greater than the amount we ever had while living there, and not running fans to fix a leak caused by their poor quality hardware.
Review from Apartments.com
Property Manager at Florin Hill Apartment Homes responded to this review
Thank you for sharing your feedback. We truly value all input from our residents, as it helps us improve our services. We're sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you... encountered during your time with us.
At Florin Hill Apartments, we strive to be as transparent as possible with our residents, and we take concerns such as yours seriously. We understand that sometimes policies can evolve over time, and we regret if any changes were not clearly communicated. We sincerely apologize if this led to any confusion.
Regarding the PPL bill, once we were made aware of the issue, our General Manager took action to investigate the matter further. After reviewing the situation, we were able to refund you half of the PPL bill. We hope this helps to resolve the matter to your satisfaction.
We appreciate your kind words about our maintenance team and the condition of the grounds, and we’re glad to know those aspects of your experience were more positive. We appreciate the time you spent as part of our community.
Thank you