Florin Hill Apartment Homes

BEWARE!!!

This company used to be good until they hired their new GM Katie. Horrible at her job, cannot respond to tenants or inform them of literally anything going on when requested. Sends emails discussing attachments that were never attached.

Be cautious when looking to move here as their lease is built to use you as a piggy bank for them to abuse.

Let's start with the good.

Location is fine. Kind of close to 283, right on the edge of Mount Joy. The maintenance guys are great and get... stuff done fast. Can always count on them! The grounds are taken care of constantly and the pool, albeit small, is nice.

Now for everything else. The place is packed. You're in there like sardines and and if you have more than one vehicle, be ready to fight for a spot.

The apartments are pretty poorly built. There is no sound barrier, as we could hear every move the upstairs neighbors made, including going to the bathroom. The floors are not level and there can be a bit of a slope at points in the apartment. Also when a child can accidentally break a shower handle and cause a leak just by simply turning it, you know cheap materials were used.

FYI, when things like this happen and they require the use of YOUR electricity to fix issues for days to a week or two at a time, they WILL NOT reimburse you for the usage even though they say they will.

There are loopholes built into the lease to use your money over theirs to handle their properties when they are at fault. We moved out in the middle of our lease and would has been required to continue to pay it if they did not find a new tenant. I'm surprised they rented the unit out and didn't just try to squeeze us for the rest of the lease.

I'm sure I will get a response about "blah blah the lease says..." but with that I say that when requested about month to month leasing we were told it does not exist by the previous management only to be told by current management that it does, but it is not advertised and has to be asked about. So which is it?

On top of that, when it was being renovated for a potential new tenant, we were required to keep the electric on under our name otherwise they would have charged us more themselves, while also having no access to the unit as they took the keys and changed the garage code. Somehow in 24 days they managed to generate an electric bill greater than the amount we ever had while living there, and not running fans to fix a leak caused by their poor quality hardware.
Lee mas

Expect to lose part of your security deposit. This is the only place of 5 apartments that has billed my security deposit for cleaning. I spent 6 hours taking care of the unit after moving out. They will mail you a cleaning list that is PAGES long, and not reflective of what's agreed in the lease agreement. The will also bill you for turnover costs and 'Standard carpet cleaning fees' not including in the lease agreement. Can you take them to small claims? Sure, but do you have PTO? Are you... willing to drive back to the area and actually file over 400 dollars? They are banking on that you wont. Seeing as they've dropped rent almost 200 dollars a unit, it seems like people are realizing they aren't the spot to go to. Don't live here. Lee mas

I've lived here for 5 months so far and I've loved it.

Pros:
- Private pool and gym
- Cafe next door
- Beautiful pond and horizon views
- Spacious apartments
- Updated appliances
- Washer/Dryer in unit and dishwasher
- Reliable electricity/water, efficient heating/cooling
- Plenty of parking
- Safe area, 5 minutes from town

Cons:
- Can hear neighbor's dogs often
- Chalky matte paint on the walls that scuffs easily
- Carpet everywhere except kitchen/bathrooms (personal preference)
- Master... bedroom door covers master bath (weird layout)
- Garbage truck comes multiple times a week and is very loud

Overall, my gripes are very minor and I would highly recommend this apartment to those looking to live in Mount Joy!
Lee mas

Don’t live here, It’s awful. One Neighbor and HOA have made our household life so unbearable we’ve decided to move after a year. No parking. This community is Letter happy, ticket happy, and miserable. Belligerence abound.

Lived here for 2 1/2 Years.

The apartments are huge, well layed out with a washer and dryer. I had the upper level so the stairs (the go straight up) are a bit daunting but not horrible, just a pain to vacuum.

Maintance here is top notch. Rarely had a problem but when we did it was taken care of quickly. They do regular routine maintence too, like changing out the furnace filters.

The apartments are all electric, wish the furnace was gas but the bills were manageable.
There is plenty... of parking for guests, at least where I was in the complex. With your unit you will have a garage plus a carport. The garage was great to have either for a car or extra storage.

Neighbors were quiet, lots of people have dogs (never heard them either). I’d say it’s a great place to live. Wish they had more bars / restaurants within walking distance but maybe that will come as they have vacant retail spaces available.

If Florin Hill is in your budget, I highly recommend. Wish I could move this apt to Virginia where I’m paying more for a lot less (1bd/1b no garage). Lee mas