Residences at the Street Apartments

Maintence Always the kindest and quickest service! Mike is truly a blessing!

Maintenance Any request I have put it has always been handled in a timely manner

Fantastic maintenance! The maintenance process for our needs was excellent, from Jason in the front office to Mike who performed the maintenance. These individuals are outstanding representatives of your company. This is why your facility receives high ratings.

here are just a few. I can't believe you think these are luxury apartments!

Toilet clogged on Good Friday. I put in a work order but no one was around to fix it so I spent all day getting it unclogged. It was listed as fixed on Sunday even though maintenance didn’t show up until Monday, the next work day.
Had a stink bug infiltration. I even captured them in a plastic container and physically reported this to the office . Nothing was done until I filled out a maintenance request. I was never... told to fill one out.
Barking dogs, inside AND outside the building. Thankfully the inside dog moved away.
The elevator broke down twice within a year, the second time with me on it. It took eight fireman and two fire trucks to get me out. I haven’t been on an elevator since.
You can clearly hear the plumbing of my next door neighbor, as I am sure he can he mine also.
Constant truck traffic through the parking lot.
Multiple problems with the rent payment system.
I was hit with a $128 monthly payment increase and given 9 days to sign a new yearly lease at the end of my first year. Before I moved in the first thing I did was ask Shannon(the previous realtor) what a normal monthly increase was, and she said $30/month. Then the building was sold. This is my 4th apartment in the last 16 years but the first where I was hit with a $128/month increase and then given 9 days to sign a lease. Now it’s another $50 increase for 2024. I spoke to realtors I’ve been in contact with and they said they never heard of an increase like that. $69 increase for 2025.
My apt is above the exercise room and every time a weight is dropped the bang reverberates throughout my apt. I lifted weights for 40 years until my third shoulder operation and never dropped a weight in my life! I went down and asked them not to drop them, to lay them down, but obviously I was ignored.
More than once the trash chutes were out of order
Loss of hot water in the shower.
Front entrance security door broke, took about a week to fix. Had to use alternate entrances.
Loud music in the apartment below after 10pm more than a couple times.
Occupants next door(same) burning food or cooking late at night with garlic. I had to leave my apartment this morning because I couldn’t breathe. I came back 1 ½ hours later and it still stinks. I had to open my windows in 45 degree weather.
Inconsistent internet/cable service. I lost 3 days work in June 2024 because the internet was down.
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So helpful & professional with my parents Debra & Jason were amazing through the whole process in helping my parents find their new home. Anytime I emailed or called, the response was quick & resolved the issue. Jason was so attentive & accommodating even through the holiday season. Thank you so much for everything! I cannot wait for them to move in.