3/22/22
I can't think of a single nice thing to say
The price that they are asking is absolutely astronomical. On top of our rent, all the additional charges were never communicated. We have never turned the heat on in our apartment, but utilities are shared so we continuously pay for other people's utilities. We pay for pest control, but this does nothing to help with the mice and bugs. On average, our monthly payment is at least $200 more than our base rent, not including electricity, cable, or renter's insurance, which we pay to an outside... party. Part of the reason we chose this apartment was the amenities, including laundry. The laundry room is disgustingly dirty all the time, reeks of trash, and is way too small. There are two washing machines and 3 driers for 24 apartments (about 50 people total). Additionally, there has never been a time during which all five machines have actually been functioning. I have brought this to the attention of management multiple times, and they continuously pass it off as a user error. The tennis courts have not had a net for the past two years and the gym has 1 of each machine, which renders it unusable when more than one person chooses to work out at once. The common areas of the apartments are vacuumed about once a month if we're lucky. The apartments themselves appear nice but are extremely poorly built. The floor literally peels up and the walls are paper-thin with no wooden studs to hang things. Our shower tile is caving in and it is clear the bathroom is filled with mold, but when I brought this to the attention of management, they simply regrouted the tile. Our brand new oven has been broken since the first month we moved in. For the price we pay, all of this is unacceptable.
Review from Apartments.com
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Property Manager at Royal Crest Warwick Apartment Homes responded to this review
Hello, thank you for sharing your experience at Royal Crest in Warwick. We appreciate the feedback you have provided. We use market rates to determine the prices of our apartments. Several factors that are considered are the apartment's features,... location, and the length of your lease. We feel our rates are competitive and on par with similar communities within our area. In Royal Crest Warwick's lease agreement, all additional charges or fees are provided. We understand that allocated monthly expenses may vary for everyone. As such, we are extremely mindful to disclose all charges and fees with customers prior to signing a lease agreement. We would be happy to review these with you at any time. We would like to address your pest and mold situation with you at your earliest convenience. Royal Crest Warwick has a strict mold procedure as the health of our residents is important to us. When a service request is submitted to address mold, our service team will investigate it with the utmost urgency. We are unable to locate you in our customer records. Please reach out to ICanHelp @AirCommunities.com ot to our Community Manager with your contact information. We hope to hear from you soon! -Susan