8/24/23
Zero Stars If I could - AVOID!
Save your money, this place is overpriced and seriously seriously awful! There are no amenities. They rarely landscape and barely clean the place. No on sight manager. There are ROACHES in the building! And when you turn on the ac gnats swarm out. There is trash everywhere. The floors are buckling. Literally the first floor has warped floor outside of an apartment. They make you pay a yearly fee to get your packages because they store them in a unit you must pay for to access your packages! Dead... decorative trees sat in pots for over a year in front of the building. They landscape maybe twice a year. When it snows they plow poorly and block in cars. The front patio entrance is an ice slick and no one ever puts down salt. People fell a lot! The carpets are all stained. The hallways absolutely reek! There's a rickety old picnic table out back with a grill no one should ever cook on. The space around it has trash and someone dumped their litter box there! The garage floor is peeling up. The alarm goes off often. The kitchen cabinets have a peel away faux wood cover that flakes off and the fake wood floors warp. The fridge makes a banging noise, loud! daily. There are so many fees on top of a ridiculous rent and they really go up a lot after a year! I do mean by very large amounts. They cannot keep track of parking and they keep trying to charge me more than what is in my lease for my space! Absolutely no communication. Not one response. And if you do tell them there is a problem, they say no there isn't.
Seriously, SAVE YOUR MONEY!! You can get way better with actual amenities! And good service. You won't get that here. People are moving out of this building because it's so bad. Just awful.....Lastly, the building reeks of pot. No issue with folks smoking, but the smell is overwhelming and wafts into halls and other units.
Review from Apartments.com
1 Person Found This Helpful
Property Manager at Charlesbank Apartment Homes responded to this review
Hello. Thank you for sharing your experience and feedback. It is our loyal residents that help us grow and become a better community. We apologize if at any time you felt our customer service did not meet your expectations. Any concerns expressed or... that may have been previously missed, we would certainly take the time to address. We do not advertise that we have amenities. We are a small apartment building close to trails and the river for walking and kayaking. Our locker system has made receiving packages more secure and organized. It is a yearly fee of $60.00. Our community team acknowledges that fire alarms can be disruptive and sudden. Our fire system operates as it is intended to, and this does result in alarms going off at times that are not planned. While these are an inconvenience, it is for the well-being of all residents that this alarm system is in place. In Charlesbank’s lease agreement all additional charges or fees are provided. We understand that allocated monthly expenses may vary for everyone. As such, we are extremely mindful to disclose all charges and fees with customers prior to signing a lease agreement. We would be happy to review these with you at any time. Please submit a service request at the first site of any pests as it is a priority to treat these to keep them out of our community. I was unable to locate your information in our customer records to get an opportunity to look into your feedback more specifically. Please contact me at ICanHelp@aircommunities.com so we can assist further. We look forward to hearing from you. -Susan
