Palisades at Ballentine Apartments

If I could give a rating of 0 stars, I absolutely would.

The apartment had supposedly been deep cleaned after the previous tenant left, but the carpet looked and felt old and grimey, like it hadn't been replaced in years. There was also a constant smell of mildew and/or mold that I couldn't ever find the origin of.

The apartment had INCREDIBLY thin walls and floors, and I was woken up at night countless times by screaming matches, crying babies, thunderous footfalls, and children ramming into... the walls at obscure hours. The walls and floors were so thin that I could make out every word my upstairs neighbor said on each phone call. Peace and quiet was rare in my building.

This community is not sanitary, nor is it remotely clean. Valet trash service is a required monthly expense of $35, which is incorporated with the billing for your rent and water/sewer usage. The apartment complex I had previously resided in had valet trash pickup, and was completely tidy before, during, and after designated trash pickup times. Each day Sun-Thurs, you are allowed to place one bag of trash in the bin the trash pickup company issues you and are supposed to place the bin outside of your apartment between 6-8pm for the bags to be picked up in the evening. My building had tenants that would constantly leave trash--oftentimes not even bagged--in front of their doors, in the breezeway of each floor, and on the grounds around the building. Per the agreement with the valet trash company, trash that was not bagged and that did not fit in the bin was not picked up. No one else followed that rule, and that led to trash to be left for days/weeks without being picked up. The trash was so bad that animals would come tear open the trash bags to rummage through for food. I constantly had to step over and around trash to get to my door. The smell was overwhelmingly putrid. I was constantly emailing/calling management regarding trash that was left on the landings. One time, a horribly smelling bag of trash had been left on the back stairs of the building for 2.5 weeks without being picked up. The bag was then drug by an animal, that had ripped the bag open and scattered the trash all over the place, to the patio of the apartment below me and sat for another week. It took 2 weeks of calling/emailing, and eventually speaking with management in person before it was removed and disposed of. Each email/call, the manager said that a maintenance person would "be out soon" to have it removed. Read More

It's "not a non-smoking property," so I live with constant cigarette smoke seeping through the HVAC. Front office won't do anything about it. Tells you instead to deal with it on your own.
Office ppl are fine, but living experience has been disgusting and horrible.

When we moved in we were told valet trash service and changing light bulbs were included in our rent. Now they charge for trash in addition to rent and YOU have to purchase your own light bulbs!! (talk about nickel and diming your residents! )Walls are so thin you can hear your neighbors talking. My car was broken into. My neighbors car was stolen. Items were stolen from my patio. Supposed to be a gated community. Gates are broken for weeks at a time. MICE in the apartment and my neighbors... apartment. Read More

I am newly former resident and I would never live there again! Everything they promise you is not the truth. I have lived there for 3 years and haven’t had a month that I didn’t have an issue. When trying to get out of my lease I provided an email 30 days notice and they said that did not work and they made me pay $600 dollars or they said they would ruin my credit. They never tried to help me. Never did they see where I’ve been nothing but loyal for the over 3 years I lived there. There is no... loyalty and the staff is immature and demeaning. Never will I recommend anyone to live here. I’d much rather you be homeless than to be screwed over by this inept group of individuals. Read More

Lady in the office didn’t explain my benefits because it was late. She didn’t replay to my email, the fitness center is not that great. There are other places that are nicer and offer you a Gym membership. If you can take an ok place and bad service from staff then make this place your new home.